Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Malik James

Victoria,BC

Summary

Throughout my career, I have developed a robust skillset that includes excellent communication, attention to detail, team player, and the ability to successfully navigate in a dynamic, fast-paced environment. As someone who has a wealth of experience working in both customer-facing, internal support roles, and managing accounts, it has allowed me to cultivate strong interpersonal skills and a solutions-oriented mindset. My success is rooted in my strong commitment and sense of professionalism. I welcome new challenges and enjoy the opportunity to reap the rewards of hard work and dedication. I believe my adaptable skills, enthusiasm, and strong effort would allow me to effectively contribute to your team. Business development professional with strong expertise in identifying growth opportunities and driving strategic initiatives. Proven track record of building solid client relationships, negotiating successful deals, and contributing to significant revenue growth. Collaborative team player who adapts to changing needs, with skills in market analysis, strategic planning, and sales optimization. Known for reliability and results-driven mindset.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Commercial Business Development Specialist

Modern PURAIR
06.2024 - 12.2024
  • Developed and executed strategic business development plans to enhance the company’s market presence in the commercial restoration sector, resulting in an increase of 95 new client acquisitions over three months.
  • Established and maintained strong relationships with major accounts, leading to over $450,000 in quoted value with an average conversion rate of 42%.
  • Consistently hit target KPIs of monthly quotes, sales, and new client acquisitions.
  • Led networking initiatives and attended industry conferences, workshops, and trade shows to promote services and expand the company’s professional network.
  • Utilized CRM systems and data analysis tools to track leads, manage customer relationships, and optimize sales strategies, enhancing overall operational efficiency.

Business Development Representative

Waterworth
01.2023 - 04.2023
  • Prospected and identified potential customers and created a targeted list through research and data analysis
  • Connected and networked with customers through various channels, such as email, phone calls, social media, and events, to generate interest in product
  • Scheduled appointments with leads and provided the necessary information for a successful meeting
  • Tracked and reported activities, including lead generation, appointments, and volume of customers reached
  • Consistently hit 90 calls daily with a 43% booking rate
  • Worked closely with Account Executives to learn new skills and tactics to achieve higher success rates in the sales process

Sales Representative

Telus Mobility
05.2021 - 05.2022
  • Provided expert knowledge on Telus Mobility’s products, services and promotions, offering tailored recommendations
  • Consistently achieved and surpassed monthly sales targets by effectively upselling and cross-selling mobile devices, home security, accessories and service plans
  • Assisted and educated customers with latest offers, account setup, troubleshooting, billing inquiries, and plan adjustments ensuring timely resolution of issues to enhance customer loyalty
  • Actively participated in and promoted sales campaigns and limited-time offers, driving revenue growth and brand awareness

Customer Service Rep

Enterprise Rent- a- Car
04.2019 - 11.2019
  • The service Agent is responsible for the care, and maintenance of the cars on the lot and customer interactions
  • This includes shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices
  • Interact and troubleshoot any problem the customer is facing
  • Perform basic maintenance checks on the vehicle
  • Verify appropriate stickers are attached to the vehicle (registration, plates, etc.)
  • Responsible for maintaining an inventory of cleaning supplies

Education

O.S.S.D - French Immersion Diploma

Cedarbrae Collegiate Institute Secondary School
Scarborough, ON

Honours Bachelor of Arts - French

Wilfrid Laurier University
Waterloo, ON

Skills

  • Bilingual: French & English
  • Excellent customer service and interpersonal skills
  • Written and oral communication skills
  • Self-starter
  • CRM management
  • Cold calling
  • Relationship building
  • Account management
  • Lead generation, prospecting and development

Certification

  • Youth Leadership Program, Toronto District School Board, 01/01/14, 12/31/17
  • Gladue Principles: Indigenous Peoples & The Canadian Criminal Justice System Certificate
  • Google Digital Marketing Certificate
  • Smart Serve

Volunteer Experience

  • Toronto Inner-city Rugby Foundation, 01/01/14, 12/31/18,
  • Provided administrative and clerical support.,
  • Led group activities at summer camp for pre-school and elementaty children.,
  • Supervised groups of pre-school children during lunch, leading a variety of group activities.,
  • Assisted in maintaining daily documentation and reports.


  • Too Much Vintage, Vintage Fashion Curator,
  • Developed and implemented digital marketing strategies.,
  • Oversaw & planned weekly outlines for goals and marketing ideas.,
  • Maintained sales, revenue and merchandise records.

Languages

English
French

Timeline

Commercial Business Development Specialist

Modern PURAIR
06.2024 - 12.2024

Business Development Representative

Waterworth
01.2023 - 04.2023

Sales Representative

Telus Mobility
05.2021 - 05.2022

Customer Service Rep

Enterprise Rent- a- Car
04.2019 - 11.2019
  • Youth Leadership Program, Toronto District School Board, 01/01/14, 12/31/17
  • Gladue Principles: Indigenous Peoples & The Canadian Criminal Justice System Certificate
  • Google Digital Marketing Certificate
  • Smart Serve

O.S.S.D - French Immersion Diploma

Cedarbrae Collegiate Institute Secondary School

Honours Bachelor of Arts - French

Wilfrid Laurier University
Malik James