Summary
Overview
Work History
Education
Skills
Languages
Volunteer
Timeline
Generic

Nicholas Lucius

Vancouver (Willing To Relocate To Toronto),British Columbia

Summary

  • 3rd year BBA student concentrating in Finance and Accounting.
  • Proficient customer service skills demonstrated in retail sales and banking.
  • Strong interpersonal, analytical, and organizational skills developed over 3 years of customer service and management experience
  • Strong teamwork and communication skills developed through multiple years of working with co-workers in different industries.
  • Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
  • Experienced in Microsoft Office applications

Overview

4
4
years of professional experience

Work History

Customer Experience Associate

TD Bank
Vancouver, BC
07.2023 - Current
  • Recognized for consistently achieving high levels of customer satisfaction and meeting performance goals.
  • Draft written correspondence and sent electronic information to customers regarding billing information and current promotions.
  • Promoted banking products and services to meet customer needs and achieve sales targets.
  • Conducted account maintenance tasks, including opening and closing accounts, updating customer information, and processing loan applications.
  • Collaborated with team members to ensure smooth operations and compliance with banking regulations and policies.
  • Help customers and businesses deposit cheque, make a payment, and wife transfer
  • Scan documents for archiving and/or forward them to back office and filing of documents

Sales Associate

Nike
Richmond, BC
09.2022 - 07.2023
  • Collaborated with team members to achieve store goals and objectives, including participating in staff meetings and training sessions.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Processed transactions accurately and efficiently using point-of-sale (POS) systems, handling cash and credit card payments, and ensuring cash register balances.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.

Closing Supervisor

AW (Outlet)
Richmond, BC
08.2020 - 08.2022
  • Oversaw closing operations, including cash management, inventory reconciliation, and ensuring adherence to company policies and procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Supervised closing team members, assigning tasks and responsibilities, and providing guidance and support as needed.

Education

BBA - Accounting And Finance

Simon Fraser University
Burnaby, BC
09.2026

Associate of Commerce And Business Administration - Business

Langara College
Vancouver, BC
04.2023

Skills

  • MS Office skills
  • Excellent Teamwork
  • Work Task Prioritization
  • Project Management
  • Strategic Planning
  • Analytical thinking
  • Decision-Making
  • Excellent Communication

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Professional

Volunteer

Interim President of GILA (Langara Indonesia Association)

- Organize events for Indonesia students in Langara while working closely with Indonesia Consulate in Vancouver.

-  Led and motivated a team of volunteers, delegating tasks, and fostering collaboration to achieve organizational goals and objectives.

- Facilitated meetings, events, and activities, ensuring effective communication and coordination among team members and stakeholders.

Timeline

Customer Experience Associate

TD Bank
07.2023 - Current

Sales Associate

Nike
09.2022 - 07.2023

Closing Supervisor

AW (Outlet)
08.2020 - 08.2022

BBA - Accounting And Finance

Simon Fraser University

Associate of Commerce And Business Administration - Business

Langara College
Nicholas Lucius