Parneet Kaur
Dartmouth,NS
Summary
Dedicated Customer Service Representative in providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering elective solutions ot al problems. Excellent time management skils combined with superior knowledge of the customer service industry
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Scotiabank - Cole harbour
2023.09 - Current
- Helping client in their day to day transactions
- Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
- Nurturing rich, long-standing relationship
- Contributing to the branch's targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing knowledge by introducing clients to mobile banking applications and assisting them to better manage their banking needs
- Assisting clients in a professional, friendly and efficient manner
- Escalating client's problems and issues to managers
- Suggesting clients the right accounts according to their banking needs
- Booking an appointment with the FA's and Small Business advisors as per requested
- Helping in closing the accounts.
Sales Associate Specialist
Urban Planet
2021.06 - 2023.08
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Diploma - International Business
Lambton college
04.2020
Skills
- Strong critical thinking
- Problem solving
- ServiceNow
- Jira
- MS Office
- MS Excel
- Time management skills
- Unflappability
- Goal-oriented focus
- Tenacity
- A methodical approach
- Windows
- Creativity and resourcefulness
- Ubuntu
- Responsiveness
Timeline
Customer Experience Associate
Scotiabank - Cole harbour
2023.09 - Current
Sales Associate Specialist
Urban Planet
2021.06 - 2023.08
Diploma - International Business
Lambton college