Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abhiram Arora

Edmonton,AB

Summary

Ambitious, adaptable, and detail-oriented professional looking to leverage two years of Business-related expertise into an entry-level position. Completed two years of diploma in business administration. Proven self-motivator and pragmatic communicator who will work well independently in a team-based environment. Fast learner with efficient financial analysis and data skills. Able to multi-task without compromising quality..

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

T.D. Canada Trust
Edmonton, Alberta
09.2023 - Current
  • Assisting the clients with daily enquiries about their accounts or any other banking service any other concerns Client have
  • Creating profile for the client and doing maintenance on Client’s Profile if there is any change with their profile
  • Comfortably Processing cash deposits and withdrawals for the clients
  • Depositing the Cheques for clients
  • Looking at client’s portfolio and recommending products according to their needs
  • Looking at client’s portfolio and discussing preapproval offers with client to fulfill their financial needs
  • Able to comfortably communicate with client’s financial needs/ plans they have with their money to refer them to Financial Planner/ mortgage advisor or any other banking advisor
  • Following up with client to make sure that their banking needs have been fulfilled

Store Manager / Assistant Manager

CROWN CANNABIS
03.2020 - Current
  • Interviewed and hired prospective employees according to team needs
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
  • Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
  • Communicated with vendors regarding contracts and financial responsibilities
  • Maintaining statistical and financial records
  • Overseeing pricing and inventory control
  • Tracked store inventory and ordered new products to prevent shortages
  • Dealing with customer queries and complaints
  • Evaluated customer feedback and complaints to locate weaknesses and improve service
  • Preparing promotional materials and displays
  • Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
  • Solved problems and resolved conflicts for team members and customers
  • Prepared staff work schedules and assigned specific duties
  • Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising
  • Coordinating, monitoring and reporting on daily operations
  • Track the progress of weekly, monthly, quarterly and annual objectives

Education

Diploma Of Business Administration -

Norquest College

Skills

  • Strong customer service
  • Building rapport
  • Self starter
  • Task management
  • Teamwork
  • Leadership
  • Maintaining temperament
  • Working in fast paced environment
  • Critical thinking
  • Detail oriented
  • Strong work ethics
  • Sound judgment
  • Decision-making skills
  • Negotiation skills
  • Customer Relationship Management (CRM)
  • Direct Sales
  • Product Knowledge
  • Problem-solving aptitude

Certification

Investment Funds In Canada (IFIC) -IFIC is a licensing course that provides knowledge to advisors to give effective advice to their clients on mutual funds investment based on clients objective, time line and risk tolerance

Timeline

Customer Experience Associate

T.D. Canada Trust
09.2023 - Current

Store Manager / Assistant Manager

CROWN CANNABIS
03.2020 - Current

Diploma Of Business Administration -

Norquest College

Similar Profiles

CREATE PROFILE
Abhiram Arora