Summary
Overview
Work History
Education
Skills
Languages
Honours Awards
Timeline
Generic

SARA ZADEH

Burnaby

Summary

Diligent customer service representative and sales professional with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

17
17
years of professional experience

Work History

Customer Service and Sales Associate

Black Knight Security Ltd
01.2014 - 01.2023
  • Contact leads and set up appointments
  • Follow up and sales closing
  • Communication with clients that needs further technical assistant and pass the report to technical team
  • Manage website content and SEO
  • Manage Google AdWords campaign

Assistant Manager

Wireless Wave
01.2010 - 01.2012
  • Promoted from Sales Associate to Assistant Manager in recognition of my performance
  • Identify, evaluate, and capture opportunities for creating sales
  • Resolve customer problems and follow up to ensure customer satisfaction and loyalty
  • Assist business owners to optimize wireless communication services and costs
  • Key Accomplishment: Consistently ranked as a top 10 sales persons in the district

Customer Support / Marketing Assistant

PersiaSys SDN BHD
01.2007 - 01.2009
  • ISP call center technical support
  • Promotional marketing to existing customers
  • Multi-party project proposals
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.
  • Conducted market research to gather insights, informing development of more effective marketing campaigns.

Intern Software Developer

Areva DRC
01.2006 - 01.2007
  • Design and implementation of support systems
  • Database design and management
  • VB.net coding

Education

Certificate of Business Analytics -

British Columbia Institute of Technology
Vancouver, British Columbia
02.2025

Post  Baccalaureate Certificate of Business Administration -

Thompson Rivers University
Kamloops, British Columbia
12.2010

Bachelor of Information Technology -

Multimedia University
12.2009

Skills

  • Ability to establish instant credibility
  • Digital marketing skills
  • Perform effectively under high pressure situations
  • Ability to work in a multi-tasking environment
  • Talent for identifying client's needs and presenting effective solutions
  • Detail oriented
  • Ability to easily create and develop sales opportunities
  • Strong critical thinking
  • Well developed interpersonal skills
  • Strong presentation skills
  • Strong oral, written and telephone communications skills
  • Advanced computer skills
  • Ambitious and eager to learn new skills
  • Strong code of ethics while adhering to and protecting client privacy

Languages

English
Native or Bilingual
French
Professional Working
Farsi
Native or Bilingual
Arabic
Elementary

Honours Awards

  • Graduated with Honours, Multimedia University, Kuala Lumpur, Malaysia
  • Asia Pacific Business Plan Competition Award, Multimedia University, Kuala Lumpur, Malaysia, Participated with a team of students, achieved award for best business plan in terms of creativity and detail orientation.

Timeline

Customer Service and Sales Associate

Black Knight Security Ltd
01.2014 - 01.2023

Assistant Manager

Wireless Wave
01.2010 - 01.2012

Customer Support / Marketing Assistant

PersiaSys SDN BHD
01.2007 - 01.2009

Intern Software Developer

Areva DRC
01.2006 - 01.2007

Post  Baccalaureate Certificate of Business Administration -

Thompson Rivers University

Bachelor of Information Technology -

Multimedia University

Certificate of Business Analytics -

British Columbia Institute of Technology

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SARA ZADEH