Sabir Afghan
Customer Experience Associate
Ajax
Summary
Offering strong interpersonal skills and passion for customer satisfaction, eager to learn and grow in dynamic environment. Brings ability to quickly understand and address customer needs while utilizing effective communication and problem-solving skills. Ready to use and develop communication and problem-solving skills in Customer Experience Associates role. Strong interpersonal and communication (oral/written). Languages: English, Persian, Urdu, and Hindi.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
4
4
Languages
Work History
Customer Experience Associate
Giant Tiger
01.2021 - Current
- Assisted customers in selecting products, processing payments, and resolving issues in a friendly, professional manner
- Maintained product displays and shelves, ensuring they were well-stocked and organized
- Managed customer inquiries both in person and over the phone, providing detailed information about products and services
- Processed returns, exchanges, and refunds, ensuring adherence to company policies
- Developed rapport with regular customers, helping to build a loyal customer base
- Maintained customer satisfaction with quick and professional handling of product returns
Customer Experience Associate
Cora Breakfast and Lunch
01.2018 - Current
- Greeted and served customers in a high volume, fast-paced restaurant environment, ensuring a positive dinning experience
- Responded to customer questions and concerns about menu items, service, and restaurant policies, demonstrating excellent communications and problem-solving skills
- Worked collaboratively with kitchen and front of the house teams to ensure timely delivery of food and beverages
- Maintained cleanliness and organizations of dining areas, ensuring health and safety standards were met
- Assisted with training new staff on restaurant procedures and customer service expectations
Education
Secondary Education -
Pine Ridge Secondary High School
Finance - Business Administration
Durham College
01.2021 - Current
Skills
- Multitasking
- MS Office
- Service Oriented
- Responsible
- Interpersonal communication
- Problem-solving skills
- Computer skills
- Adaptability and flexibility
- Administrative and office support
Personal Information
Total Experience: Experience in Customer Service and Waiter. Respond to questions and concerns about service, with tact and professionalism. Excellent organizing, planning, and time-management skills. Proven ability to work well within a team or independently. Strong interpersonal and communication (oral/written).
Timeline
Customer Experience Associate
Giant Tiger
01.2021 - Current
Finance - Business Administration
Durham College
01.2021 - Current
Customer Experience Associate
Cora Breakfast and Lunch
01.2018 - Current
Secondary Education -
Pine Ridge Secondary High School
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