Nicholas Kawa
Newmarket,ON
Summary
Experienced communications and sport management professional with a strong educational background in media & communication studies and sport business management. Possessing comprehensive knowledge in marketing, communications, advertising, sales, and sports. Adept at effectively communicating with diverse stakeholders including customers, clients, employees, and upper-level management. Objective is to leverage skills acquired from previous work experiences to make meaningful and insightful contributions in future endeavors.
Overview
8
8
years of professional experience
Work History
Fan Engagement Representative
Maple Leaf Sports & Entertainment Partnership
12.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Coordinated meetings between project members and clients to develop ideas discuss progress and set goals.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Assistant Store Manager
Lids
08.2017 - 08.2024
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Activation Team
Toronto Blue Jays Baseball Club
02.2020 - 10.2022
- Oversaw daily operations to ensure high levels of productivity.
- Developed team communications and information for meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Professional Coaching Intern
Coaching Association Of Canada
01.2017 - 08.2017
- Investigated and resolved customer complaints to foster satisfaction.
- Worked with coordinator of professional coaching to develop projects that are relevant to organization.
- Assisted with coach registration and renewals.
- Developed and executed go-to-market plans and facilitated internal organizational readiness.
- Converted community contacts into potential clients through networking, consistency and credibility.
Gameday Intern
Nepean Raiders Junior A Hockey Club
10.2016 - 01.2017
- Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
- Provided operational support during all Raiders events and game-days.
- Assisted with the marketing of the Nepean Raiders Jr. A Hockey Club within the Ottawa area.
- Was responsible for promotions, event execution, and sponsorship fulfillment.
- Implemented brand and demand strategies to meet revenue targets for business services and products.
Education
Ontario College Graduate Certificate - Sport Business Management
Algonquin College Of Applied Arts And Technology
Ottawa, Ontario10.2017
Bachelor of Arts - Media and Communication Studies
Brock University
St. Catharines, Ontario06.2016
Skills
- Marketing
- Canva
- Salesforce
- Content marketing
- Social content planning
- Media relations
- Digital marketing
- Strategic planning
- Business development
Timeline
Fan Engagement Representative
Maple Leaf Sports & Entertainment Partnership
12.2022 - Current
Activation Team
Toronto Blue Jays Baseball Club
02.2020 - 10.2022
Assistant Store Manager
Lids
08.2017 - 08.2024
Professional Coaching Intern
Coaching Association Of Canada
01.2017 - 08.2017
Gameday Intern
Nepean Raiders Junior A Hockey Club
10.2016 - 01.2017
Ontario College Graduate Certificate - Sport Business Management
Algonquin College Of Applied Arts And Technology
Bachelor of Arts - Media and Communication Studies
Brock University
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