Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
11
11
years of professional experience
Work History
Digital Labs, Venue Tech
Maple Leaf Sports & Entertainment (MLSE)
Toronto, Canada
10.2021 - Current
Manage and operate Scotiabank Arena's food, beverage database, and digital signage systems.
Manage a team of event day operators, acting as a point of contact both during working hours and evening event hours. (Raptors, Leafs, concerts.)
Coordinate content ingestion, scheduling, and validation for auxiliary events.
Liaise with sponsors and vendors to ensure event quality and standards.
Oversee digital signage system health checks, troubleshooting, and maintenance on-site.
Serve as the primary technical liaison, offering real-time chat support and communication.
Execute quality assurance for event-specific applications and campaigns.
Monitor and escalate technical issues to support teams during live events.
Ensure accurate timing and execution of live feeds and broadcasts.
House Manager/Personal Assistant
Dr. John Inigo – Ritz Carlton
Toronto, Canada
03.2020 - Current
Cooking/prepping all meals (3 days at a time) as well as organizing proper medications/supplements corresponding with set meals.
Cleaning duties including, but not limited to: kitchen, bathrooms, bedrooms/bedding, laundry etc.
Main point in contact for any personal communications (vehicle, condo, pool/hot tub maintenance), managing confidential information such as financials and personal accounts.
Running errands including: grocery shopping, liquor stock, purchasing supplements, picking up medications, purchasing gifts, cosmetic products; as well as personal tasks Dr. Inigo needs completed.
Booking flights, hotels, restaurants and creating detailed itineraries for travel.
Miscellaneous household and/or personal tasks Dr. Inigo needs assistance in: Car maintenance, terrace maintenance, hot tub and pool maintenance.
Personal Driver/Executive Assistant
Bertie Dental/Inigo Dentistry
Fort Erie, Canada
11.2020 - 04.2021
I drove the doctor from downtown Toronto to Fort Erie in the morning and back at the end of the workday.
Booking and rescheduling patient appointments via text, email, and phone call.
Help in screening patients, patient re-cares, and patient confirmations over the phone.
Maintain a healthy and extremely confidential relationship with coworkers, the Head Dr./Owner, and patients.
Liaising with other management in order to properly call, schedule, or cancel doctors' personal and work-related appointments, errands, and travels.
Running errands, including but not limited to grocery shopping, liquor stock, purchasing supplements, and cosmetic products as directed, as well as confidential personal errands.
Business Development Rep/Executive Assistant
Agency North – IQOS Canada from PMI
Toronto, Canada
06.2017 - 03.2019
Collaborated with marketing and product teams to tailor media solutions, and increase market share.
Built and managed a portfolio of high-value contacts, negotiating and closing large deals.
Developed and nurtured key client relationships, leading to an increase in sales, and 15% client expansion.
Spearheaded a new strategy to increase sales and market exposure after identifying emerging trends, liaising with marketing and event teams, as well as external vendors and sponsors, to host private and public events.
Acted as the 'right hand' to multiple executives and the management team.
Maintained all office paperwork and filing systems.
Answer, produce, and respond to clients via email. (outlook/Hotmail/Gmail)
Helped manage daily and weekly schedules, appointments, and events.
Prepared and presented 'insight reports' on a weekly basis, addressing issues, concerns, and ideas that could help enhance the production of company and staff sales.
Played part of the commission-based sales team as an ‘IQOS Coach’ by educating clients on new technology during daytime office hours, as well as private and public events during the evening.
Executive Assistant
Canar Services – Canar International Inc.
London, Canada
01.2014 - 07.2016
I worked hand in hand with the president of the company, ensuring that time and tasks were managed properly.
Greeted guests upon arrival and departure in a friendly and professional manner, while assisting them with any inquiries possible.
Processed necessary paperwork through appropriate channels in order to ensure smooth transitions for clients, their businesses, or families.
Managed the President’s daily schedules, including, but not limited to, meetings, appointments, travel, events, etc. At which I was present.
Organized systems and files (both hard and soft documents) in a manner that optimized efficiency.
I spoke with clients both in person and via telephone or email to assist with scheduling appointments, answering questions, and any other inquiries.
Maintained an organized work area, and assisted in general office organization.
Built friendly and professional relationships with all clientele, helping to maintain trust between the company and clients.
Education
Diploma in Radio and Television Sports Broadcasting - Radio and Television Broadcasting
College of Sports Media
Toronto, ON
06.2018
Skills
Social media/Later
Slack/Discord
Avid Media Composer
Canva
PROMO
Microsoft Office
Akitu One
Adobe Lightroom/Lightroom classic
Windows/Mac iOS
GSuite
BrightSign/BrightAuthor
Flexitive
Service Now
Bannister Lake
Hobbies and Interests
Appetite for Travel and International cultures/cuisines
Sports
Social media
Gaming
Cooking
Music
Fascinated by new and growing technologies
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Digital Labs, Venue Tech
Maple Leaf Sports & Entertainment (MLSE)
10.2021 - Current
Personal Driver/Executive Assistant
Bertie Dental/Inigo Dentistry
11.2020 - 04.2021
House Manager/Personal Assistant
Dr. John Inigo – Ritz Carlton
03.2020 - Current
Business Development Rep/Executive Assistant
Agency North – IQOS Canada from PMI
06.2017 - 03.2019
Executive Assistant
Canar Services – Canar International Inc.
01.2014 - 07.2016
Diploma in Radio and Television Sports Broadcasting - Radio and Television Broadcasting
Account Manager – Premium Revenue Retention – Toronto FC at MAPLE LEAF SPORTS & ENTERTAINMENT (MLSE)Account Manager – Premium Revenue Retention – Toronto FC at MAPLE LEAF SPORTS & ENTERTAINMENT (MLSE)