Summary
Overview
Work History
Education
Skills
ADDITIONAL SKILLS
Certification
Timeline
Generic

Anusa Shanthirakumar

Toronto

Summary

Detail-oriented individual with over 4 years of experience in customer service, cash handling, and team coordination. Seeking a part-time Cashier position to contribute to a fast-paced retail or service environment with accuracy, professionalism, and a commitment to excellent customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Concession Attendant

Maple Leaf Sports & Entertainment (MLSE)
04.2023 - Current
  • Handled credit transactions in a busy venue environment, maintaining accuracy under pressure.
  • Delivered excellent customer service while managing orders, inventory, and safety protocols.
  • Worked as part of a team to ensure smooth operations during events.
  • Supervisor

Supervisor

Dairy Queen
02.2020 - 07.2025
  • Oversaw daily operations, including employee supervision and cash handling.
  • Handled customer concerns and ensured service met brand standards.
  • Managed inventory and supported POS system accuracy.

Supervisor

Dairy Queen
02.2020 - 07.2025
  • Oversaw daily operations, including employee supervision and cash handling.
  • Handled customer concerns and ensured service met brand standards.
  • Managed inventory and supported POS system accuracy.

Supervisor

Dairy Queen
02.2020 - 07.2025
  • Oversaw daily operations, including employee supervision and cash handling.
  • Handled customer concerns and ensured service met brand standards.
  • Managed inventory and supported POS system accuracy.

Supervisor

Dairy Queen
02.2020 - 07.2025
  • Oversaw daily operations, including employee supervision and cash handling.
  • Handled customer concerns and ensured service met brand standards.
  • Managed inventory and supported POS system accuracy.

Supervisor

Dairy Queen
02.2020 - 07.2025
  • Oversaw daily operations, including employee supervision and cash handling.
  • Handled customer concerns and ensured service met brand standards.
  • Managed inventory and supported POS system accuracy.

Cashier

Canadian Tire
10.2019 - 04.2020
  • Processed customer purchases and returns using POS system, ensuring accuracy and customer satisfaction.
  • Maintained a balanced cash drawer and followed store procedures for opening and closing registers.
  • Ensured loss prevention practices were followed during transactions and inventory handling.

Supervisor

Dairy Queen Grill & Chill
08.2016 - 08.2018
  • Led staff in a high-volume store; ensured timely service and satisfied customers.
  • Monitored cash flow and performed regular audits to ensure financial accuracy.
  • Ensured compliance with food safety and health regulations.

Education

Protection, Security and Investigation

Humber College
Toronto, ON
04.2024

Skills

  • Cash Handling: Experienced in processing cash, debit, and credit transactions with speed and accuracy
  • Customer Service: Over 4 years of experience in customer-facing roles, providing friendly and efficient service
  • Problem Solving: Able to resolve customer concerns professionally and efficiently
  • Communication: Strong verbal and written communication skills for interacting with customers and team members
  • POS System Proficiency: Comfortable using point-of-sale systems and maintaining transaction accuracy
  • Teamwork: Excellent team collaboration skills in fast-paced environments
  • Time Management: Capable of multitasking and managing priorities during busy shifts

ADDITIONAL SKILLS

  • Microsoft Word, Excel, and Outlook proficiency
  • Basic understanding of security protocols and data protection
  • Fluent in English; Strong interpersonal and organizational skills

Certification

Smart Serve

Food handlers

Timeline

Concession Attendant

Maple Leaf Sports & Entertainment (MLSE)
04.2023 - Current

Supervisor

Dairy Queen
02.2020 - 07.2025

Supervisor

Dairy Queen
02.2020 - 07.2025

Supervisor

Dairy Queen
02.2020 - 07.2025

Supervisor

Dairy Queen
02.2020 - 07.2025

Supervisor

Dairy Queen
02.2020 - 07.2025

Cashier

Canadian Tire
10.2019 - 04.2020

Supervisor

Dairy Queen Grill & Chill
08.2016 - 08.2018

Protection, Security and Investigation

Humber College
Anusa Shanthirakumar