NATHALIE LEBLANC
Irishtown,NB
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Payment Service Officer
ESDC SERVICE CANADA
Moncton, New Brunswick
03.2024 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Verified customer information before processing payments.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Maintained confidentiality of sensitive customer data at all times during interactions.
- Maintained accurate records of all transactions using company software systems.
PERMANENT PART TIME ASSOCIATE
ANBL
DIEPPE, New Brunswick
12.2022 - 03.2024
- Maintained records related to sales for store management.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Operated equipment such as scanners and scales correctly during checkout process.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed cash register functions accurately and efficiently.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Quality Control Supervisor
CAPTAIN DAN'S
Bouctouche, New Brunswick
08.2021 - 08.2023
- Conducted inspections with quality control team members.
- Performed regular maintenance on equipment used in quality assurance processes.
- Ensured that safety protocols were followed during all testing procedures.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Prepared operations data to produce comprehensive reports to management.
SELF EMPLOYED
SCOTTY'S MEAT MARKET
Richibucto, New Brunswick
01.2017 - 01.2018
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Patient Coordinator
FIGURRA INSTITUT
Dieppe, New Brunswick
03.2015 - 01.2017
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Education
Some College (No Degree) - MEDICAL ADMINISTRATIVE ASSISTANT
ATLANTIC BUSINESS COLLEGE
Moncton, NB06-2002
High School Diploma -
ECOLE CLEMENT CORMIER
Bouctouche, NB06-2001
Skills
- Payment processing
- Customer service
- Record keeping
- Inventory management
- Effective communication
- Data entry skills
- Transaction processing
Languages
English
Professional
French
Professional
References
References available upon request.
Timeline
Payment Service Officer
ESDC SERVICE CANADA
03.2024 - Current
PERMANENT PART TIME ASSOCIATE
ANBL
12.2022 - 03.2024
Quality Control Supervisor
CAPTAIN DAN'S
08.2021 - 08.2023
SELF EMPLOYED
SCOTTY'S MEAT MARKET
01.2017 - 01.2018
Patient Coordinator
FIGURRA INSTITUT
03.2015 - 01.2017
Some College (No Degree) - MEDICAL ADMINISTRATIVE ASSISTANT
ATLANTIC BUSINESS COLLEGE
High School Diploma -
ECOLE CLEMENT CORMIER