Nancy
Mississauga,ON
Summary
As an enthusiastic person with the drive to work quickly and effectively on projects in all types of environments. Promoting diverse industry skills and in-depth training. Pursuing a role with a busy organization where expertise in analyzing & mitigating risk will be valued. Consistently recognized for technical troubleshooting skills used to resolve challenging technical issues rapidly and cost-effectively. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools, and methodologies. Self-directed, energetic, committed, and assertive. Prominent strength is business awareness, which enables me to permanently streamline infrastructure and applications.
Overview
4
4
years of professional experience
Work History
Concierge Security guard
RBG security
10.2021 - Current
- Issued tickets to unauthorized vehicles as a Parking Enforcement gaurd
- Monitor a complex system of surveillance cameras
- Interacted assertively with all levels of personnel and the general public
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Cashier
KFC
08.2021 - 01.2022
- Managed food inventory and stock
- Maintained information of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered queries about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Call center representative
Reliance
12.2019 - 01.2020
- Developed team communications and information for meetings effectively
- Proficient in MS office ,Video conferencing platforms such as Google meet, Zoom and other internet platforms for communication with clients sitting all over the world
- Developed and maintained courteous and effective working relationships
- Developing solutions and strategies aimed at increasing customer satisfaction and seeking new opportunities for business
- Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance
- Answered complaints of clients with the best and quick solutions and ensured them with reliability .
Education
Graduate Certificate - Project Management (Business and Economics
Algoma University
Brampton, ON08.2022
Diploma - Computer Science
Indian Red Cross Society
Indian Red Cross Society - Opp. Sadar Thana , Civi05.2021
Bachelor Of Science - Non-Medical, Physics, Chemistry, Mathematics
Panjab University
Sector 14, Chandigarh, 160014,India.06.2019
Skills
- Team Management, Customer Relationship, Business Solutions, Project Execution &
- Management, Capacity planning, Quality Management, Effective communication, Vendor Relationship
- Technical Skills: System & Network architecture, IT Networking & Security, SSO/Access Control/ 2 Factor
- Authentication, Wireless/BYOD,Server and Storage, Backup & Disaster Recovery Operations, Datacenter Network Implementations, Network Troubleshooting, CCTV Surveillance, Workstations/Desktops/Laptops, System integration, Infrastructure solutions, Research & Development, Technical Support & Documentation
- Proficient in Microsoft Office suite
- Fully professional in English language
- Video conferencing software
- Effective Customer service personnel
- Accurate and fast typing speed
- Macro and Micromanagement
- Document Preparation
- Microsoft Outlook
- File and Records Management
- Verbal and Written Communication
- Microsoft Excel
- Emergency Response
- Staff Management
- Safety and Security
- Microsoft SharePoint
- English Fluency
- Criminal Investigations
- Foot and Vehicle Patrol
- Corrective Actions
- Active Listening
- Drive Vehicles
- Customer Satisfaction
- Standards of Excellence
- Coordination
- Service-Orientation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Concierge Security guard
RBG security
10.2021 - Current
Cashier
KFC
08.2021 - 01.2022
Call center representative
Reliance
12.2019 - 01.2020
Graduate Certificate - Project Management (Business and Economics
Algoma University
Diploma - Computer Science
Indian Red Cross Society
Bachelor Of Science - Non-Medical, Physics, Chemistry, Mathematics
Panjab University
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