Harshpreet Kaur

• Provided exceptional customer service and assistance to guests and visitors.
• Managed guest inquiries and resolved issues promptly and effectively.
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• Handled mail and package deliveries, keeping items secure.
• Organized special requests from guests, ensuring all needs were met efficiently.
• Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
• Directed incoming calls and messages to appropriate staff or residents.
• Maintained a professional presence at the front desk area by adhering to dress code standards.
• Trained new staff members on proper policies and procedures related to customer service delivery.
• Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
• Answered guest questions regarding local area, facilities and amenities.
• Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.

• Monitored premises to ensure safety and security for clients and visitors.
• Patrolled assigned areas to detect and deter potential security threats.
• Responded promptly to alarms and incidents, following established protocols.

• Inspected finished products regularly and maintaining high quality and safety standards set by the company.

• Conducted Moisture Content Test, TDS test and analyzing correct range of color using colorimeter (Agtron).

• Calibrating laboratory instruments such as oxygen analyzer, Inficon, colorimeter (Agtron), Malvern, process analyzer.

• Assist preparing various kind of samples for further lab testing and analyses.

• Perform line checks and precise recordings of pre-production material during QA/QC check.

• Maintained and filed proper documentation related to the quality requirements.

• Maintained and tested customer retains and troubleshoot adjustments to customer specs.

• Collecting and analyzing data and samples to meet the industrial health and safety programs.

• Perform analytical tests on production material.

• Collecting samples for shelf life and laboratory analyses.

• Follow GMP, HACCP, SOP AND HEALTH AND SAFETY guidelines.

• Reconducting testing on the defected products.