Nancy
Brampton,ON
Summary
Diligent Security professional with more than 2 years of experience in protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Concierge Security Guard ( Full Time )
RBG security
5255 Yonge Street Unit 1010, North York,ON,M2N6P4
01.2023 - Current
- Worked as Concierge security guard in 88 Park Lawn road, Etobicoke,Ontario.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Monitor a complex system of surveillance cameras
- Interacted assertively with all levels of personnel and the general public
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Security Guard ( Part Time )
Canadian Security Force
Scotia Bank Arena, Toronto, ON
10.2021 - 12.2022
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Reduced incidents of theft and vandalism by conducting regular foot patrols throughout the event venue.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Trained new personnel on company policies, procedures, and best practices in event security operations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Participated in staff meetings, special events, and professional development activities.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
Graduate Certificate - Project Management (Business and Economics
Algoma University
Brampton, ON08.2022
Diploma - Computer Science
Indian Red Cross Society
Indian Red Cross Society - Opp. Sadar Thana , Civi05.2021
Bachelor Of Science - Non-Medical, Physics, Chemistry, Mathematics
Panjab University
Sector 14, Chandigarh, 160014,India.06.2019
Skills
- Team Management, Customer Relationship, Business Solutions, Project Execution
- Technical Skills: System & Network architecture, IT Networking & Security, SSO/Access Control/ 2 Factor
- Network Troubleshooting, security software for surveillance and access control ,Workstations/Desktops/Laptops, System integration, Infrastructure solutions, Research & Development, Technical Support & Documentation
- Proficient in Microsoft Office suite
- Fully proficient in English language
- Video conferencing software
- Work permit holder
- Time management abilities
- Valid G Driver's License
- Adaptability and Flexibility-ability to move and relocate
Timeline
Concierge Security Guard ( Full Time )
RBG security
01.2023 - Current
Security Guard ( Part Time )
Canadian Security Force
10.2021 - 12.2022
Graduate Certificate - Project Management (Business and Economics
Algoma University
Diploma - Computer Science
Indian Red Cross Society
Bachelor Of Science - Non-Medical, Physics, Chemistry, Mathematics
Panjab University