Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olayinka Kolade

Toronto

Summary

Solutions driven professional with a unique blend of customer-facing experience and data-driven insight. I have built a reputation for delivering exceptional day-to-day support, resolving inquiries calmly under pressure, and ensuring a secure and welcoming environment. Exceptional ability to communicate complex information clearly and make decisions that improve processes and experiences. Passionate about people, I bring a proactive approach to solving problems, strong attention to detail, and a deep commitment to creating positive client interactions.

Overview

9
9
years of professional experience

Work History

CONCIERGE SECURITY GUARD

Canada Security Protection
10.2024 - Current
  • Greet and assist residents, visitors, and contractors while ensuring a welcoming and secure environment.
  • Respond promptly to resident inquiries and provide accurate information or directions as needed.
  • Address complaints, disturbances, or emergencies calmly and efficiently, escalating when necessary.
  • Collaborate with property management to support building operations and resident satisfaction.
  • Assist with emergency procedures such as fire alarms, medical incidents, or evacuations.
  • Provide concierge-style services such as booking amenities, receiving packages, and facilitating maintenance requests.

DATA ANALYST

International Institute of Tropical Agriculture
04.2016 - 08.2024
  • Conducted thorough feasibility analyses, revealing strengths, weaknesses, opportunities and threats across over 10 major research initiatives.
  • Enabled real-time data visualization with Tableau for more than 15 government-funded initiatives and donor projects, resulting in a 30% improvement in stakeholder decision-making efficiency.
  • Managed and optimized survey tools (SurveyCTO, ONA/ODK, KOBO) for data collection in more than 5 field projects, enhancing response rates by 25%.
  • Ensured high-quality data acquisition from over 10,000 survey responses through robust survey designs.
  • Performed spatial analysis on datasets encompassing more than 10 geographic regions, supporting regional economic development strategies.
  • Led and trained data collection teams to guarantee on-time project delivery with minimal data discrepancies.
  • Presented insightful research findings to over 50 government officials and donor representatives, enhancing data-driven decision-making in economic development.

Education

MSc. - Agricultural Economics

University of Ibadan
11.2018

B.Agric. (Hons) - Agricultural Economics and Extension

Federal University of Technology - Akure
03.2014

Skills

  • Client Relationship Management
  • Conflict Resolution
  • Active Listening
  • Empathy & Emotional Intelligence
  • Complaint Handling
  • Multicultural Sensitivity
  • Resourcefulness
  • Microsoft Office Suites (including Excel & Google Sheets)
  • Reporting & Documentation
  • Proactive attitude
  • Team player mentality
  • Exceptional communication

Languages

English
Full Professional

Timeline

CONCIERGE SECURITY GUARD

Canada Security Protection
10.2024 - Current

DATA ANALYST

International Institute of Tropical Agriculture
04.2016 - 08.2024

B.Agric. (Hons) - Agricultural Economics and Extension

Federal University of Technology - Akure

MSc. - Agricultural Economics

University of Ibadan
Olayinka Kolade