Olayinka Kolade
Toronto
Summary
Solutions driven professional with a unique blend of customer-facing experience and data-driven insight. I have built a reputation for delivering exceptional day-to-day support, resolving inquiries calmly under pressure, and ensuring a secure and welcoming environment. Exceptional ability to communicate complex information clearly and make decisions that improve processes and experiences. Passionate about people, I bring a proactive approach to solving problems, strong attention to detail, and a deep commitment to creating positive client interactions.
Overview
9
9
years of professional experience
Work History
CONCIERGE SECURITY GUARD
Canada Security Protection
10.2024 - Current
- Greet and assist residents, visitors, and contractors while ensuring a welcoming and secure environment.
- Respond promptly to resident inquiries and provide accurate information or directions as needed.
- Address complaints, disturbances, or emergencies calmly and efficiently, escalating when necessary.
- Collaborate with property management to support building operations and resident satisfaction.
- Assist with emergency procedures such as fire alarms, medical incidents, or evacuations.
- Provide concierge-style services such as booking amenities, receiving packages, and facilitating maintenance requests.
DATA ANALYST
International Institute of Tropical Agriculture
04.2016 - 08.2024
- Conducted thorough feasibility analyses, revealing strengths, weaknesses, opportunities and threats across over 10 major research initiatives.
- Enabled real-time data visualization with Tableau for more than 15 government-funded initiatives and donor projects, resulting in a 30% improvement in stakeholder decision-making efficiency.
- Managed and optimized survey tools (SurveyCTO, ONA/ODK, KOBO) for data collection in more than 5 field projects, enhancing response rates by 25%.
- Ensured high-quality data acquisition from over 10,000 survey responses through robust survey designs.
- Performed spatial analysis on datasets encompassing more than 10 geographic regions, supporting regional economic development strategies.
- Led and trained data collection teams to guarantee on-time project delivery with minimal data discrepancies.
- Presented insightful research findings to over 50 government officials and donor representatives, enhancing data-driven decision-making in economic development.
Education
MSc. - Agricultural Economics
University of Ibadan
11.2018
B.Agric. (Hons) - Agricultural Economics and Extension
Federal University of Technology - Akure
03.2014
Skills
- Client Relationship Management
- Conflict Resolution
- Active Listening
- Empathy & Emotional Intelligence
- Complaint Handling
- Multicultural Sensitivity
- Resourcefulness
- Microsoft Office Suites (including Excel & Google Sheets)
- Reporting & Documentation
- Proactive attitude
- Team player mentality
- Exceptional communication
Languages
English
Full Professional
Timeline
CONCIERGE SECURITY GUARD
Canada Security Protection
10.2024 - Current
DATA ANALYST
International Institute of Tropical Agriculture
04.2016 - 08.2024
B.Agric. (Hons) - Agricultural Economics and Extension
Federal University of Technology - Akure
MSc. - Agricultural Economics
University of Ibadan
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