Morteza Gooyabadi
Saskatoon,CA
Summary
Experienced in customer service with experience providing assistance in the office and call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environment and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients and callers. Fully committed to following company procedures and winning loyal customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Parsdatam Company
10.2020 - Current
- Answer an average of 100 calls per day in a high-volume call center environment
- Resolve customer complaints and ensure calls are handled in a professional prompt manner
- Contributed to the company’s highest quarterly customer satisfaction rate of 91%
- Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities.
Customer Service Representative
Azma Group
02.2018 - 09.2020
- Helped holders of insurance policies resolve their concerns in a timely and professional fashion
- Used computer to retrieve policyholder information while maintaining proper phone and customer service etiquette
- Collected customer feedback from an average of 1000 customers per year and made process changes to exceed customer satisfaction goals
- Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time.
Education
Associate of Science - Computer Science
Payame Noor University
Iran, TehranSkills
- Data entry and maintenance
- MS Office and CRM
- Customer account management
- Multiline phone etiquette
Languages
English
Full Professional
Certification
IELTS 8 - CLB 9
Timeline
Customer Service Officer
Parsdatam Company
10.2020 - Current
Customer Service Representative
Azma Group
02.2018 - 09.2020
Associate of Science - Computer Science
Payame Noor University
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