Elysha Popadynec
Saskatoon,SK
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for customer service. Ready to apply knowledge and skills to any challenge.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Kreos Aviation (formerly Shell Aerocentre)
Saskatoon, SK
10.2008 - Current
- Reconcile daily Shell paperwork, reviewing and adjusting entries before submitting final numbers to Shell.
- Worked closely with accounting team on accounts receivables, applying payments and contacting customers with outstanding invoices. Took part in biweekly meetings to give updates.
- Ensured all customer inquiries via phone and email were handled in accordance with company standards and regulations.
- Assisted in developing training materials for new hires as well as existing employees.
- Interviewed, hired and trained staff to meet company objectives.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
Education
High School Diploma -
Saskatoon Christian School
Saskatoon, SK06-2005
Skills
- Customer Service
- Employee Scheduling
- Training and Mentoring
- Account Management
- Performance Evaluations
- Data Entry
- Invoice Processing
- Reception Oversight
- Typing Proficiency
- Meticulous Attention to Detail
- Account Balancing Reconciliation
Certification
WHMIS
Transportation of Dangerous Goods Certificate
Certificate of Proficiency in Radio
Microsoft Excel - Excel from Beginner to Advanced Course
Airside Vehicle Operators Permit
Timeline
Customer Service Supervisor
Kreos Aviation (formerly Shell Aerocentre)
10.2008 - Current
High School Diploma -
Saskatoon Christian School
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