Andy Diduck
Saskatoon,Saskatchewan
Summary
Dynamic Customer Service Representative with a proven track record at Greggs Distributors, excelling in conflict resolution and upselling. Leveraged active listening and critical thinking to enhance customer satisfaction and loyalty, contributing to sales growth. Strong knowledge of hydraulic hoses and fittings, consistently delivering exceptional service in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Greggs Distributors
06.2007 - Current
- Managed order processing and inventory tracking using company software systems.
- Mentored junior staff, fostering a collaborative team environment focused on excellence in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Strong knowledge in hydraulic hose and fittings
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Surveying Technologist
Saskatchewan Technical Institute
Moose Jaw, SK06-1982
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Timeline
Customer Service Representative
Greggs Distributors
06.2007 - Current
No Degree - Surveying Technologist
Saskatchewan Technical Institute