Ayush Rabari
Saskatoon,Canada
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Enviroway
01.2025 - Current
- Provided exceptional customer support both in-person and over the phone, resolving issues and answering inquiries in a timely and professional manner.
- Assisted plenty of customers per day, addressing questions, complaints, and returns, ensuring customer satisfaction.
- Processed sales transactions, returns, exchanges, and warranties, while maintaining accurate records in the system.
- Identified customer needs and suggested relevant products and services, increasing sales by 8% over 3 months.
- Collaborated with team members to ensure smooth daily operations, handling high-traffic periods and ensuring quick service.
Data Entry/Customer Service Representative
Shoppers Drug Mart
05.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
IT Help Desk
St Clair College
01.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Computer System Technician - Networking
ST. CLAIR COLLEGE
Windsor, ONSkills
- Customer service, education and counseling
- Customer service standards
- Customer service experience
- Troubleshooting skills
- Computer proficiency
- Data entry
- Written and oral communication
- LiveChat
- Patience maintenance
- Decision-making
- Positive attitude
- Problem-solving
Certification
- Serve it Right Saskatchewan
- Safe Check Advanced Food Safety
- WHMIS Training
Timeline
Customer Service Representative
Enviroway
01.2025 - Current
Data Entry/Customer Service Representative
Shoppers Drug Mart
05.2024 - 11.2024
IT Help Desk
St Clair College
01.2024 - 04.2024
Computer System Technician - Networking
ST. CLAIR COLLEGE
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