Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Ramandeep Kaur

Saskatoon,SK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Executive Aviation, West Jet
10.2023 - 12.2023
  • Helping passenger's check-in
  • Supporting self-serve kiosks
  • Support customers pertaining to their travels
  • Preparing aircraft for on-time departures
  • Facilitating deplaning and boarding of passengers
  • Greeting passengers who are arriving from flights
  • Following airline specific check-in policies and procedures
  • Positively work airline crew.
  • Kindly enforce airline and airport policies and procedures to passengers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Delivered personalized support by tailoring interactions based on individual customer preferences and needs.

Customer Service Officer

Infowiz A software Solution
12.2015 - 07.2023
  • 7 Years of experience in customer service roles, demonstrating strong interpersonal and communication skills
  • Proven ability to handle a high volume of customer inquiries via phone, email, and chat while maintaining a high level of customer satisfaction
  • Proficient in using CRM software to track customer interactions, manage cases, and provide timely resolutions
  • Skilled in de-escalation techniques to handle challenging customer situations with professionalism and empathy
  • Managed a high volume of incoming calls and emails, ensuring prompt and accurate responses to customer inquiries
  • Utilized CRM software to track customer cases, document interactions, and prioritize urgent issues
  • Adept at collaborating with cross-functional teams to address complex customer issues and improve processes
  • Excellent time management and organizational skills, ensuring timely responses and follow-ups.

Customer Service Agent

The Times Coin
07.2011 - 12.2015
  • Addressed customer inquiries, resolved issues, and provided product information via phone, email, and chat channels
  • Maintained an average customer satisfaction rating of 85% through attentive communication and effective problem-solving
  • Collaborated with the sales team to identify opportunities for upselling and cross-selling products, resulting in an 80% increase in revenue
  • Collaborated with the product development team to communicate customer feedback and contribute to product enhancements
  • Assisted in the creation of a knowledge base for self-service customer support, reducing the workload of the support team
  • Assisted in the development of training materials for new customer service agents, contributing to reduced onboarding time
  • Conducted regular feedback sessions with team members to share best practices and improve customer service processes.

Education

Skills

  • Inbound Call Management
  • Call Documentation
  • Customer Support
  • Database Maintenance
  • Payment Processing
  • Records Maintenance
  • Data Entry
  • Computer Proficiency
  • Microsoft Excel
  • Customer Relations
  • Customer Service
  • Administrative Support
  • Problem-Solving Abilities
  • Decision Making
  • Interpersonal Skills

Certification

  • First Aid, CPR & AED
  • Food Safety

References

Satwinderjit Kaur - 4372403373

Puneet Kaur - 3069210080

Hasandeep Kaur - 6399985801


Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Agent

Executive Aviation, West Jet
10.2023 - 12.2023

Customer Service Officer

Infowiz A software Solution
12.2015 - 07.2023

Customer Service Agent

The Times Coin
07.2011 - 12.2015

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Ramandeep Kaur