MohmadFaiz Motarwala
Oshawa,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rogers Communications
01.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data analyst
Crest Data System Pvt. Ltd.
09.2020 - 07.2022
- A key contributor to project success through meticulous gathering and analysis of project requirements, ensuring a profound understanding of business objectives, and facilitating robust stakeholder communication
- Analyze large datasets using statistical methods and tools such as Excel, R, Python, or SAS to identify trends, patterns, and insights
- The utilization of machine learning libraries such as NumPy and Pandas has enabled the successful execution of various tasks related to data analysis and modeling
- In-depth experience in data cleansing has been obtained, which has proven instrumental in ensuring that datasets are both reliable and accurate for subsequent analysis
- Hands-on experience on python language for algorithm development.
Business Development Associate
Byjus Learning App
06.2019 - 07.2020
- Negotiated contracts and closed sales with new and existing clients.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Negotiated favorable contract terms with clients, ensuring mutually beneficial agreements that drove long-term partnerships.
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
Education
Graduate Certificte - Information Technology
Durham College
Oshawa, CA04.2024
Graduate Certificae - Information Technology
Algoma University
Brampton, CA04.2024
Bachelor of Engineering In Information Technology -
Parul University
Vadodara, IN04.2021
Skills
- Coding skills in C, Python, R, Java, Nodejs
- Active learner
- Firebase Cloud (AWS) & IoT Leadership
- Microsoft excel Team management, Co-operation
- Strong database skills in SQL
- Problem Solving
- Data Visualization (PowerBI & Tableau)
- Communication
- Deep understanding of data, statistics and ETL
- Innovative thinker
- Familiar with agile and scrum-based solution
- Customer Service
- Problem-solving abilities
- Critical Thinking
Projects
IoT Based Smart Electricity meter, Using Arduino device, IoT, and cloud programming, automate the electricity meter to track the precise value of consumption of electricity and real time accurately remote metering & theft detecting. Won an award for being the college's best project and earned the top spot in the final year of graduation. Selected for M2M Innovation Challenge under i-Hub Gujarat. Sales Analysis using Python, I completed this sales data analysis project using Python. It includes tasks related to data merging, cleaning, and analysis, such as figuring out which month had the highest sales, identifying the cities with the highest sales, maximizing the timing of advertisements, examining product associations, and identifying the best-selling products. The project demonstrates expertise in data manipulation and analysis techniques through concise explanations and visualizations, offering useful insights for well-informed business decisions.
Languages
English
Full Professional
Timeline
Customer Service Representative
Rogers Communications
01.2023 - 09.2023
Data analyst
Crest Data System Pvt. Ltd.
09.2020 - 07.2022
Business Development Associate
Byjus Learning App
06.2019 - 07.2020
Graduate Certificte - Information Technology
Durham College
Graduate Certificae - Information Technology
Algoma University
Bachelor of Engineering In Information Technology -
Parul University
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