Damion Davis
Oshawa,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
360insights
Whitby, ON
08.2017 - 03.2023
- Determined if claim submission was completed correctly, verified data and entered into system for adjudication
- Responding to customers emails in regards to the status of claim, research and process claims according to the processing guidelines on a daily base.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative
Pitney Bowes
Ajax, ON
07.2016 - 05.2017
- Operating the telephone system, receiving inbound calls on behalf's of Government and private companies.Requires great attention and accuracy
- Made sure all related cases and current cases were closed
- Handle all other administrative duties as requested
- Possesses the ability to work with little to no supervision, manage my time well effective multitasked
- Verifies information on leasing applications
- Making credit card payments for clients for the billing period.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Voysus Group
01.2010 - 12.2015
- Operated the telephone system, making outbound telephone calls on behalf of company
- Calling existing customers, and persuading them to upgrade their XM radio plans
- Responsible for building a rapport with customers
- Maintained daily quotas, call volumes, and complied with company policies and procedures.
Customer Service Representative
Optima Communications
Whitby, ON
01.2008 - 01.2010
- Operated the telephone system, making outbound telephone calls on behalf of company
- Main duties included: selling critical illness insurance to Scotia Bank customers
- Responsible for building a rapport with customers and persuading their decisions in purchasing life insurance
- Maintained daily quotas, call volumes, and complied with company policies and procedures.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Strengthened customer retention by offering discount options.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Pickering High School
Skills
- Hard working
- Punctual
- Energetic and enthusiastic
- Strong interpersonal
- Communication
- Multi-tasking and time-management skills
- Take initiative
- Ability to work well under pressure
- And to effectively meet deadlines/quotas
- Excellent leadership skills such as reliability
- Responsibility and help training other staff
- Exceptionally positive attitude and willingness to take on special projects
- Excellent communication and proficient computer skills
- Microsoft Office software (ie Oracle and Lotus notes)
- Information Security
- Data Collection
- Account Updating
- Data Entry
- Scheduling
- Problem Resolution
- Microsoft Outlook
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Representative
360insights
08.2017 - 03.2023
Customer Service Representative
Pitney Bowes
07.2016 - 05.2017
Customer Service Representative
Voysus Group
01.2010 - 12.2015
Customer Service Representative
Optima Communications
01.2008 - 01.2010
Pickering High School
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