Rachel Cormier

Customer Service Representative

CapitalOne US and CapitalOne Canada:

• Answered calls regarding customer accounts. Helped with payment processing, as well as handling billing inquiries and ensuring customers have a full and complete understanding if their accounts, balances and charges on their accounts in a timely manner.

Tech Support for Apple Products

• Answering customer inquires with confidence and the ability to troubleshoot with each and every customer with technical issues with their devices.

GM (OnStar)

• Provided customers with turn by turn navigation, assisted customers with finding destinations and accommodations, billing inquires and taking payments for the Onstar Subscriptions. Also did the Blue Button Welcome for new vehicles. Describing the Onstar system and features while promoting and selling minutes for the Onstar system

While working in several roles from Cable Internet and Home phone, to Wireless Care, Retention/Loyalty, to Employee accounts to smart Home monitoring to being within the Moves Concierge:

• Helping customers get the most out of their home services while making sure all customers are right sized for their families needs,
• Dealing with customers billing concerns.
• Taking payments
• Helping customers set up their moves from previous to new address with accuracy and putting customers minds at ease ensuring a stress free moving experience all within our inbound contact center and Live Chat teams
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.