Imran Sadiq
Thorold,ON
Summary
Results-driven Front Store Manager with solid history of success in overseeing operations and driving sales. Known for improving customer satisfaction, managing staff performance, and developing effective marketing strategies. Strengths include strategic planning, team leadership, and inventory management. Previous roles have seen significant increases in store efficiency and profitability due to proactive management style.
Overview
14
14
years of professional experience
Work History
Front Store Manager
Shoppers Drug Mart
Niagara Falls, Ontario
09.2019 - Current
- Organized and supervised merchandising functions such as display plans, window displays, promotional campaigns and advertising materials.
- Managed day-to-day operations during peak hours when needed.
- Evaluated customer feedback surveys in order to address any issues or complaints raised.
- Conducted regular meetings with staff members in order to discuss progress towards objectives set forth by management.
- Assisted in recruiting qualified personnel to fill vacant positions within the store.
- Trained new employees on company policies and procedures while providing ongoing coaching to existing team members.
- Reviewed reports from subordinates on a regular basis in order to assess performance levels, identify areas needing improvement and ensure compliance with established policies.
- Monitored store performance against budget goals; analyzed results and developed action plans accordingly.
- Established operational standards for all areas of the business including customer service, cash handling practices and safety regulations.
- Developed strategies to increase customer satisfaction, drive store sales and maximize profitability.
- Directed and coordinated the daily operations of a retail store, including sales activities, customer service, staff management and inventory control.
Front Store Manager
Shoppers Drug Mart
Scarbrough
03.2011 - 03.2016
- Reviewed reports from subordinates on a regular basis in order to assess performance levels, identify areas needing improvement and ensure compliance with established policies.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Identified potential problems before they arise by staying up-to-date on industry trends.
- Implemented loss prevention measures designed to reduce theft or damage of products within the store.
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
- Managed inventory and ordered new stock to refill low running items.
Education
Marketing Management certification - Marketing Management
Centennial College of Applied Arts And Technology
Scarborough, NoneSkills
- Visual merchandising
- Customer service
- Inventory management
- Sales analysis
- Operational management
- Team building
Timeline
Front Store Manager
Shoppers Drug Mart
09.2019 - Current
Front Store Manager
Shoppers Drug Mart
03.2011 - 03.2016
Marketing Management certification - Marketing Management
Centennial College of Applied Arts And Technology