CHRISTIAN CHUNG
Pickering,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Store Manager
Shoppers Drug Mart
01.2013 - Current
- Managed two locations from 2016 – 2017 and from July 2020 to March 2023.
- 2019 and 2022 Front Store Manager of the Year finalist.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised the creation of exciting merchandise displays to catch the attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Front Store Manager
Shoppers Drug Mart
01.2008 - 01.2013
Front Store Supervisor
Shoppers Drug Mart
01.2007 - 01.2008
Cashier/Merchandiser
Shoppers Drug Mart
01.2006 - 01.2007
Education
Bachelor of Commerce - Accounting And Finance
Seneca College of Applied Arts And Technology
North York, ON06.2028
Foundations Diploma - Security And Protective Services
Centennial College
Toronto, ON2012
Skills
- SKILLS & ABILITIES
- Special Promotions Planning
- Program Optimization
- Price Structuring
- Strategize Business Plans
- Inventory Control Processes
- Cost Control
- Store Layouts
- Manager Coaching and Training
- Annual Budgets
- Oversee Administrative Functions
- Providing Feedback
- Consultative Sales Approach
- Inventory Tracking and Management
- Selling Techniques
- Waste Management and Reduction
- Mathematical Calculation and Reasoning
- Improve Performance
- Front-End Operations
- Monthly Audits
- Payroll Administration and Timekeeping
- Administrative Support
- Employee Performance Evaluations
- Develop Policies
- Manage Operations
- Process Development and Streamlining
- Maintaining Clean Work Areas
- Customer Service
- Bookkeeping Operations
- Sales Promotion
- Visual Merchandising
- Customer Inquiries
- Health Inspections
- Leading Employees
- Stock Organization
- Finance and Accounting Oversight
- Customer Satisfaction
- Bank Deposits
- Desktops, Laptops and Mobile Devices
- Pricing Policies
- Team Goals
- Management Training
- Hiring and Onboarding
- Cash Register Operations
- Continuous Development
- Market and Competitor Research
- Customer Needs Assessments
- Inventory Maintenance
- Program Promotion
- Community Organization
- Environmental Impact Management
- Store Merchandising
- Policy Development and Enforcement
- Advertising Campaign Development
- Front-End Support
- Credit Terms Determination
- Cash Flow and Reconciliation
- Accounting Records
- Schedule Creation
- Proper Storage Procedures
- Strategy Development
- Operational Efficiency
- Operating Budget
- Delivery Schedules
- Drawer Balancing
- Employee Recruitment
- Records Organization and Management
- Balance Reconciliations
- Business Leadership
- Database Maintenance
- Performance Monitoring and Evaluation
- Food Quality Standards
- Resolution Dedications
- Budget Controls
- Capital Expenditures Oversight
- Operations Oversight
- Business Growth Initiatives
- Performance Goals
- Organizational Structuring
- Materials Planning and Logistics
- Food Portioning
- Customer Retention
- Supplier Monitoring
- Recycling and Conservation
- P&L Administration
- Opening and Closing Procedures
- Loss Prevention Goals Monitoring
- Content Workflow
- End Cap Placement
Certification
Joint Health & Safety Committee
Timeline
Front Store Manager
Shoppers Drug Mart
01.2013 - Current
Assistant Front Store Manager
Shoppers Drug Mart
01.2008 - 01.2013
Front Store Supervisor
Shoppers Drug Mart
01.2007 - 01.2008
Cashier/Merchandiser
Shoppers Drug Mart
01.2006 - 01.2007
Bachelor of Commerce - Accounting And Finance
Seneca College of Applied Arts And Technology
Foundations Diploma - Security And Protective Services
Centennial College
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