Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRISTIAN CHUNG

Pickering,Ontario

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Front Store Manager

Shoppers Drug Mart
01.2013 - Current
  • Managed two locations from 2016 – 2017 and from July 2020 to March 2023.
  • 2019 and 2022 Front Store Manager of the Year finalist.
  • Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing, and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised the creation of exciting merchandise displays to catch the attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant Front Store Manager

Shoppers Drug Mart
01.2008 - 01.2013

Front Store Supervisor

Shoppers Drug Mart
01.2007 - 01.2008

Cashier/Merchandiser

Shoppers Drug Mart
01.2006 - 01.2007

Education

Bachelor of Commerce - Accounting And Finance

Seneca College of Applied Arts And Technology
North York, ON
06.2028

Foundations Diploma - Security And Protective Services

Centennial College
Toronto, ON
2012

Skills

  • SKILLS & ABILITIES
  • Special Promotions Planning
  • Program Optimization
  • Price Structuring
  • Strategize Business Plans
  • Inventory Control Processes
  • Cost Control
  • Store Layouts
  • Manager Coaching and Training
  • Annual Budgets
  • Oversee Administrative Functions
  • Providing Feedback
  • Consultative Sales Approach
  • Inventory Tracking and Management
  • Selling Techniques
  • Waste Management and Reduction
  • Mathematical Calculation and Reasoning
  • Improve Performance
  • Front-End Operations
  • Monthly Audits
  • Payroll Administration and Timekeeping
  • Administrative Support
  • Employee Performance Evaluations
  • Develop Policies
  • Manage Operations
  • Process Development and Streamlining
  • Maintaining Clean Work Areas
  • Customer Service
  • Bookkeeping Operations
  • Sales Promotion
  • Visual Merchandising
  • Customer Inquiries
  • Health Inspections
  • Leading Employees
  • Stock Organization
  • Finance and Accounting Oversight
  • Customer Satisfaction
  • Bank Deposits
  • Desktops, Laptops and Mobile Devices
  • Pricing Policies
  • Team Goals
  • Management Training
  • Hiring and Onboarding
  • Cash Register Operations
  • Continuous Development
  • Market and Competitor Research
  • Customer Needs Assessments
  • Inventory Maintenance
  • Program Promotion
  • Community Organization
  • Environmental Impact Management
  • Store Merchandising
  • Policy Development and Enforcement
  • Advertising Campaign Development
  • Front-End Support
  • Credit Terms Determination
  • Cash Flow and Reconciliation
  • Accounting Records
  • Schedule Creation
  • Proper Storage Procedures
  • Strategy Development
  • Operational Efficiency
  • Operating Budget
  • Delivery Schedules
  • Drawer Balancing
  • Employee Recruitment
  • Records Organization and Management
  • Balance Reconciliations
  • Business Leadership
  • Database Maintenance
  • Performance Monitoring and Evaluation
  • Food Quality Standards
  • Resolution Dedications
  • Budget Controls
  • Capital Expenditures Oversight
  • Operations Oversight
  • Business Growth Initiatives
  • Performance Goals
  • Organizational Structuring
  • Materials Planning and Logistics
  • Food Portioning
  • Customer Retention
  • Supplier Monitoring
  • Recycling and Conservation
  • P&L Administration
  • Opening and Closing Procedures
  • Loss Prevention Goals Monitoring
  • Content Workflow
  • End Cap Placement

Certification

Joint Health & Safety Committee

Timeline

Front Store Manager

Shoppers Drug Mart
01.2013 - Current

Assistant Front Store Manager

Shoppers Drug Mart
01.2008 - 01.2013

Front Store Supervisor

Shoppers Drug Mart
01.2007 - 01.2008

Cashier/Merchandiser

Shoppers Drug Mart
01.2006 - 01.2007

Bachelor of Commerce - Accounting And Finance

Seneca College of Applied Arts And Technology

Foundations Diploma - Security And Protective Services

Centennial College
CHRISTIAN CHUNG