Wanda Humston
Calgary,AB
Summary
Front Store Manager with 40 years of retail management experience successfully oversees facility resources to achieve store objectives and targets by strengthening front store performance. Leads staff in providing exceptional customer service through training, regular follow up and feedback and leading by example. Leverages excellent judgment and decision-making skills to control expenses and prioritize activities in response to changing initiatives. Detail-oriented manager with 40 years of retail experience. Expert in retail industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in customer service and committed to punctuality
Overview
31
31
years of professional experience
Work History
Front Store Manager
KGH Health Services(Shoppers Drug Mart)
Calgary, AB
09.1992 - 08.2022
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Implemented new planograms and planogram adjustments to increase customer purchases.
- Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
- Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted positive customer experience through day-to-day supervision and management of retail facility.
- Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Collaborated with assistant managers to open and close cash office, handle large transactions and manage inventory.
Receiving Manager
Woolco Department
Calgary, AB
09.1991 - 09.1992
- Organized storage areas to optimize materials movements and minimize labor hours.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed inbound receiving departments.
- Gathered and processed merchandise returns.
- Boosted team performance with enhanced employee evaluation processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Education
High School Diploma -
Amherst Regional High School
Amherst, NS05.1980
Skills
- Focus and Follow-Through
- Records Organization and Management
- Administrative Management
- Business Leadership
- Performance Monitoring and Evaluation
- Leading Employees
- Human Resources Oversight
- Visual Merchandising
- Maintaining Clean Work Areas
- Policy Development and Enforcement
- Hiring and Onboarding
- Customer Retention
- Sales Promotion
- Inventory Control Processes
- Management Training
- Sales Tracking
- Promotions Programs
- Front-End Operations
- Cash Flow and Reconciliation
- Closing Procedures
- Delivery Schedules
- Department Oversight
- Customer Satisfaction
- Supplier Monitoring
- Money Handling
- Materials Planning and Logistics
- Store Merchandising
- Balance Reconciliations
- Business Forecasting
- Waste Management and Reduction
- Stock Organization
- Annual Budgets
- Layout Planning
- Business Growth Initiatives
- POS Terminal Operations
- P&L Administration
- Customer Relations
- Logistics
- Credit Terms Determination
Timeline
Front Store Manager
KGH Health Services(Shoppers Drug Mart)
09.1992 - 08.2022
Receiving Manager
Woolco Department
09.1991 - 09.1992
High School Diploma -
Amherst Regional High School
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