Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Miok Kwon

Toronto,ON

Summary

A highly experienced luxury beauty industry professional with over 10 years of excellence in customer service at Shoppers Beauty Boutique. My roles as a Beauty Specialist and Beauty Boutique Manager have refined my skills in creating exceptional, personalized client experiences. Known for my ability to embody a brand and elevate client interactions, I am adept at managing diverse client needs and ensuring a memorable service experience. Eager to transition into luxury retail, I bring a strong background in hospitality and customer service, bilingual proficiency in English and Korean, and a commitment to the elegance and sophistication of Tiffany & Co. As a brand ambassador, I am dedicated to ensuring every client is warmly welcomed, their needs are met with excellence, and they leave with a memorable experience that reflects the iconic Tiffany brand during the holiday season.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Beauty Boutique Manager

Shoppers Drug Mart
05.2023 - 07.2024
  • Set and achieved sales goals using corporate tracking tools while coaching staff on effective selling techniques
  • Managed boutique operations, ensuring smooth daily functioning and a visually appealing store environment.
  • Delivered superior customer service, monitored CSI survey results, and promoted client engagement through eClienteling and the royalty program
  • Organized and managed events, booking appointments and driving additional revenue through strategic promotions
  • Implemented visual merchandising, new product launch displays, and collateral placement as directed by the marketing team.
  • Implemented effective inventory management processes, reducing stock discrepancies, and minimizing excess stock levels.
  • Trained and mentored new staff members, enhancing their product knowledge and sales techniques.

Beauty Specialist

Shoppers Drug Mart
08.2021 - 04.2023
  • Assisted the Beauty Manager with daily operations, including scheduling, inventory management, and sales tracking
  • Provided expert product knowledge and personalized beauty advice to customers
  • Supported the development and implementation of marketing and promotional campaigns to drive sales and increase customer engagement
  • Collaborated with other departments to ensure a seamless and positive customer experience
  • Promoted beauty products and events through social media.

Assistant Beauty Boutique Manager

Shoppers Drug Mart
06.2014 - 03.2021
  • Assisted the Cosmetic Manager in ensuring compliance with company standards and policies
  • Managed and supervised the cosmetics department in the absence of the Cosmetic Manager
  • Executed visual merchandising according to store standards
  • Prepared and set up boutique events to enhance customer engagement
  • Provided professional makeup and skincare demonstrations
  • Promoted and maximized sales by encouraging customers to participate in the loyalty program
  • Managed product inventory and ensured stock levels were maintained.

Esthetician

Classic Nails and Spa
01.2010 - 10.2012
  • Provided professional manicure, pedicure, waxing and facial treatment
  • Recommended and selling spa products
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.

Education

Diploma in Cosmetic Technique and Management -

Seneca College
Toronto, ON
04.2014

Skills

  • Customer Service Excellence
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Reliability and punctuality
  • POS system operations
  • Upselling strategies and crossing sale

Certification

Shoppers Drug Mart LEAD Foundation for Cosmetic and beauty Boutique Manager (Retail Operation, Finance & Human Relations), Toronto, ON, 06/2022

Languages

English
Korean

Timeline

Beauty Boutique Manager

Shoppers Drug Mart
05.2023 - 07.2024

Beauty Specialist

Shoppers Drug Mart
08.2021 - 04.2023

Assistant Beauty Boutique Manager

Shoppers Drug Mart
06.2014 - 03.2021

Esthetician

Classic Nails and Spa
01.2010 - 10.2012

Diploma in Cosmetic Technique and Management -

Seneca College

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Miok Kwon