Michelle Gecan

Summary: Results-driven Beauty Boutique Manager with a track record of achieving sales targets and leading teams. Expert in sales strategy, customer service and team development, with a focus on maximizing store performance and customer sanctification.

• Sales Management: Set and achieve sales goal using weekly sales tracker and microstragity; directly engage with customers and mentor staff in advanced selling techniques to maximize sales; utilizing Local Social for customer engagement.
• Customer service: Prioritize superior customer service with every client. Ensures staff are trained on customer experience and new products. Monitors and communicates CSI survey results with staff.
• Team Leadership: Mentor, coach, and motivate staff to create and engaging and enjoyable selling enviroment. Conduct performance reviews and adhere to "Blue Culture" and C.O.R.E Values"
• Operations: Track sales, enforce operating standards, schedule shifts to optimize performance.

Skilled in maximizing sales, delivering exceptional customer service and makeup and skincare applications. Proficient in eClienteling, adhering to standards and handling stock and stock levels.