Kat Gillespie

-Providing leadership, guidance, and training to Beauty Experts daily
-Providing exceptional customer service and creating lasting impressions with both new and existing/regular clients
-Providing hygienic and expert makeup applications in accordance with current health and safety regulations
-Sharing expert advice pertaining to makeup, makeup applications, skincare, and fragrance based on individual client needs
- Reviewing the Customer Service Index score and Customer Comments on a weekly basis with team members, ensuring open conversation and communication to drive exceptional customer service
-Ensuring the Shoppers Drug Mart image is upheld, and Store Standards are in place
-Continuously leveraging the BeautyNOW clienteling service to enhance the customer experience, while hitting and maintaining all weekly metrics and department targets
-Planning and organizing in-store events based on seasonal changes and customer shopping trends to drive department sales
-Reviewing and discussing departmental sales targets weekly with team members to meet and exceed sales targets, and ensuring all team members are confident in cross-selling, link-selling, and up-selling
-Planning exciting Gala event to help raise money and awareness for the Look Good Feel Better Campagne
-Creating engaging content on our Local Social Instagram page, and was instrumental in achieving 1000+ followers.
-Conducting interviews for potential Beauty Experts to expand our team, and creating the schedule while consistently reviewing SPLH and SPLH plan

-Assisted customers with makeup, skincare and fragrance purchases
-Provided exceptional customer service and received consistent Customer Comments
-Employee of the month February 2020
-Top user on the previous E-clienteling service prior to launch of BeautyNOW

-Applied makeup and basic hair styling to on-air anchors and guest speakers for CP24 and BNN
-Adapted to the fast paced environment and demanding hours of the television industry

-Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service

-Carefully interviewed, selected, trained and supervised staff

-Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant

-Reconciled cash and credit card transactions to maintain accurate records