Summary
Overview
Work History
Education
Skills
Timeline
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Krista Tullan

Port Coquitlam,BC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable Cosmetic Beauty Advisor with 20 years of experience in diverse luxury retail environments. Educates clients on application of products depending on skin colors and types. Adheres to store policies, procedures and regulations with focus on service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

Beauty Boutique Manager

Shoppers Drug Mart
01.2020 - Current
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Protected store assets and inventory via loss prevention procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Ranked among top sales performers, averaging over $100k sales annually.

Beauty Boutique Expert/Merchandising Expert

Shoppers Drug Mart
04.2015 - 12.2019
  • Provided exceptional service and support to customers.
  • Used POS register systems to complete transactions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Cosmetic Manager

Shoppers Drug Mart
08.2005 - 04.2015
  • Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
  • Managed team of associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Maintained accurate inventory and sales records for department.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Diploma Of Applied Design - Global Makeup Artistry

Blanche Macdonald Centre
Vancouver, BC

Skills

  • Cosmetics Selection Assistance
  • Employee Development
  • Sales Tracking
  • Cost Control
  • Data Analysis
  • Customer Service Management
  • Financial Oversight
  • KPI Tracking
  • Administrative Management
  • Revenue Generation
  • Business Forecasting
  • Inventory Management
  • Customer Retention
  • Performance Improvement
  • Schedule Management
  • Sales Promotion
  • Relationship Building
  • Direct Sales
  • Employee Relations
  • Inventory Control
  • Performance Evaluations
  • Customer Service
  • Performance Improvements
  • Employee Reviews
  • Purchasing and Planning
  • Strategic Planning
  • Employee Scheduling
  • Operations Oversight
  • Inventory Tracking and Management
  • Special Promotions Planning

Timeline

Beauty Boutique Manager

Shoppers Drug Mart
01.2020 - Current

Beauty Boutique Expert/Merchandising Expert

Shoppers Drug Mart
04.2015 - 12.2019

Cosmetic Manager

Shoppers Drug Mart
08.2005 - 04.2015

Diploma Of Applied Design - Global Makeup Artistry

Blanche Macdonald Centre

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Krista Tullan