Chelsea Silva

• Achieving sales goals LYP year over year, surpassing the years projections and hit the one million dollar mark sooner than projected.
• Consistently maintaining over eighty four percent OSAT score week over week
• Focused on building brand loyalty through consistent delivery of an outstanding customer experience utilizing beauty now.
• Increased sales performance by implementing monthly/weekly vendor sales targets and promotions for each beauty specialist.
• Developed strong relationships with vendor reps to secure exclusive events, mingle support and gifts for the boutique.
• Strong mingle donation results surpassing office targets
• Implemented effective inventory management processes, reducing stock discrepancies, and minimizing excess stock levels. Ensuring amazing inventory results year over year.
• Increased sales by offering advice on purchases and promoting additional products to meet SPLH targets, including online in store orders.
• Optimized staff scheduling to ensure optimal coverage during peak hours without compromising on customer service quality or employee satisfaction.
• Maintained open communication channels with upper management, reporting on boutique progress and addressing any challenges promptly.
• Continuously researched industry trends to stay current on emerging beauty innovations, incorporating them into the boutique and Instagram
• Maintained up-to-date knowledge of store sales, payment policies and security standards. Issued receipts and processed refunds, credits, or exchanges.
• Resolved all customer conflicts, ensured the customer always left happy.
• Provided exceptional customer service, leading to increased repeat business and positive client CSI testimonials.
• Trained and mentored new staff members, enhancing their product knowledge and sales techniques.

• Drove team revenue totals by consistently ranking as the top sales beauty adviser monthly
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Provided accurate information about promotions, customer loyalty offers and products, helping drive high customer retention.
• Trained new Beauty Experts on product knowledge, makeup applications, and skin consultations
• Consistently looking to Instagram to keep up with new trends and upcoming promotions and product releases as a key way to continue to build the business.
• Built customer loyalty and increased sales by delivering friendly service and knowledgeable assistance resulting in many pleasant customer feedback surveys.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in skincare and makeup products.
• Greeted customers and helped with product questions, selections, and purchases including in-store and online transactions.

Known day to day processes:

• Low stocks/ Cycle counts
• All planograms
• Daily sales reports
• Exit Strategy/ all claims
• Met with representatives to discuss business plans/ future orders
• Contacted vender representatives for store credit on customer returns/expired/ damages
• Organized and prepared gala events/ gala donation baskets/ bags
• Trained on product knowledge/ new merchandise
• Organized on-site trainings
• Store transfers
• DSD/ DCX orders
• Mark down discontinued
• Checked for expired products
• In charge of department inventory prep
• Store standards
• Arranging displays according to calendar
• Faced/ stocked shelves