MELISSA SERRA

Worked at Multiple SDM locations over the last 10 years. Currently at Willoughby Town Centre Shoppers Drug Mart

- Lead a high-performing team, consistently achieving sales targets and enhancing customer satisfaction.

- Successfully organized and executed numerous promotional events, increasing brand visibility and customer engagement.

- Conduct regular coaching sessions, focusing on performance evaluation and skill development.

- Foster strong relationships with vendors and clients, ensuring a positive shopping experience.

-focus on strategies with vendors to increase sales and strengthen partnerships through consistent engagement and communication.

- Recruited and trained new team members.

- Played a key role in community initiatives, empowering clients through beauty transformations.

-proficient in inventory control processes, ensuring accurate tracking and management of stock levels.

-experienced in processing returns and managing shipping logistics withing receiving backroom.

-committed to maintaining and executing visual merchandising standards with a focus on perfection.

- Managed daily operations, including tracking sales metrics and achieving team bonuses.

- Implemented training programs for new hires, enhancing employee proficiency and customer service skills.

- Developed strategies to boost sales across color brands by analyzing performance data.

- Motivated and celebrated team successes, fostering a positive and collaborative work environment.

-Provided personalized consultations and product demonstrations to deliver exceptional customer service.

-Achieved sales targets consistently, building a loyal customer base.

-Promoted brand events and scheduled appointments to drive target success.

-Delivered exceptional service to guests by anticipating needs and driving sales in fast-paced environment.

-Managed inventory control and executed merchandise restocking efficiently. feedback.

Managed inventory control and executed merchandise restocking efficiently.

-Executed daily merchandise changes based on location during cruise sailings to enhance visual appeal.