Carol-Ann Mysyk

I received a call from Head office explaining that there was a store near me with their manager on an extended maternity leave very much in need of maturity and direction, and they thought of me. The manager eventually came back for 5 months until leaving for another maternity leave and recently resigned rather than returning. My role includes:

• Working together with the store owner and front store manager to ensure smooth daily operations ensuring compliance to corporate standards and programs, seamless customer service and store functionality.
• Hire, Train and mentor staff in product knowledge and sales techniques.
• Commitment to ongoing, often unpaid, vendor training to ensure I have the knowledge needed to communicate and effectively train my team and provide excellence in customer service.
• Consistently organizing promotional strategies to increase foot traffic and enhance customer engagement including store led, vendor supported events.
• Oversee inventory management, including stock levels, product placement and damages.
• Influenced store-wide policies on product returns, exchanges, and refunds, ensuring customers felt valued and prioritizing their satisfaction throughout the entire shopping process.
• Increase sales performance by implementing targeted marketing strategies and promotions and focusing on stock levels.
• Optimize staff scheduling to ensure optimal coverage during peak hours without compromising on customer service quality or employee satisfaction.
• Provide exceptional customer service and building brand loyalty through consistent delivery of an outstanding customer experience within the boutique, building client profiles and providing follow up leading to increased repeat business and positive client testimonials.
• Streamline operational processes for improved efficiency while maintaining high-quality standards across all aspects of the boutique's management.

My boss from previous locations where I had managed needed a strong manager to step in and take over the department to rebuild the business. I was able to take a department with negative sales to double digit increases by.

• Providing training and mentoring new hires and existing team members on product knowledge and customer engagement techniques.
• Managing cosmetic inventory, ensuring product availability and optimal stock levels.
• Collaborating with vendors to introduce new products and secure incentives for the team to drive sales and execute exciting in-store events .
• Overseeing daily operations of the cosmetics department, and bringing accountabiity for maintaining high standards of cleanliness and organization.
• Coaching cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
• Providing expert advice on skincare and beauty products, introduced client profiles and follow up to enhance customer satisfaction and loyalty.

My boss from where I previously managed asked me to come back, even part time after having my children. In this role I was able to

• Provide support and offer assistance to his manager with my many years of past management experience.
• I commited to consistent coverage on the most busy days to provide the highest level of customer service on skincare and cosmetic product selections to build sales and client loyalty.
• Assisted in maintaining an organized and visually appealing merchandise display to optimize customer experience.
• Resolved customer inquiries and concerns effectively, contributing to high levels of satisfaction and loyalty.
• Demonstrated product application techniques, fostering customer engagement and boosting sales opportunities.

Shortly after starting my maternity leave a vendor reached out to me asking if I would be willing to come on board even part time to demo and train in stores and events.

• Demonstrated proficiency in various makeup application techniques and color matching using Cover FX products,
• Advised beauty advisors on product knowledge and proper application of this unique brand to ensure flawless makeup application.
• Assessed customer skin tone and complexion to determine appropriate products and materials to use ensuring high-quality results for diverse clientele to build confidence and brand loyalty.
• Attended meetings and workshops to stay current on new trends and techniques.

I moved from Vancouver and opened this brand new store format for Shoppers.

• Collaborated with vendors to introduce new products and brands. This was the the first location in the city to have many of the prestige brands now seen in so many of our locations.
• My store owner asked me to hire the cash manager and all the front customer service cashiers as well as my entire cosmetic team.
• Trained and mentored team members on product knowledge and customer engagement techniques.
• Developed and implemented my own in-house and on-line beauty profiles for establishing an accessible client base and utilized this to provide regular correspondence about in store offerings and events.
• Trained cosmetics personnel in sales and daily makeup application techniques to improve recommendations and increase upselling for department. This was new to Shoppers as makeovers were normally only done for big events. This was EXTREMELY successful.
• Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
• Collaborated with store management to develop successful in-store events, driving foot traffic and brand awareness.