MINARVA. K. KANNAN
25 KENSINGTON ROAD,APPT 1511,BRAMPTON,ON, CA
Summary
Entry Level Assignments: Operations, Administration, Customer Service .A highly dedicated individual who is willing to work in a challenging environment & function as an important asset to the organization. Looking for opportunities where knowledge base can be expanded through experience & learning & where skills can be developed and utilized to the maximum.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
TEAM EXPRESS SERVICES LLC
04.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - English Language And Literature
University of Calicut
03.2020
GHSS - Biology And Mathematics
Sacred Heart Convent
03.2017
Skills
- PROFESSIONAL SKILLS
- MS Office: MS Word, MS Excel, Power Point & Outlook
- Business Communication
- Interpersonal Skills
- Team Player
Certification
CERTIFICATION ON MS OFFICE BASIC & ADVANCED LEVEL(1&2)
Additional Information
Available days for Part-Time jobs :
Sunday : Anytime till 10PM // Monday : 5PM - 10PM
Tuesday : Anytime till 10PM // Thursday : Anytime till 10PM
Friday : Anytime till 10PM // Saturday : 1PM - 10PM
LANGUAGES : English & Malayalam (Regional)
Timeline
Customer Service Representative
TEAM EXPRESS SERVICES LLC
04.2022 - 01.2023
Bachelor of Arts - English Language And Literature
University of Calicut
GHSS - Biology And Mathematics
Sacred Heart Convent
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