Gurpreet Kaur

Brampton,ON

Summary

Skilled in medical office administration and proficient in Microsoft Office Suite, I excel in fast-paced environments, demonstrating strong communication and critical thinking abilities to achieve satisfactory outcomes.

Work History

Customer Service Representative

The Home Depot Store

03.2025 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Managed approximately 50 incoming calls, emails, and faxes per day from customers.

Simulation Course

01.2025 - 04.2025

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.

Education

Health Administration

Sheridan College

Mississauga, ON

04-2025

Skills

Medical Office Administration
Medical billing, e-billing & scheduling, medical transcription, medical terminology, healthcare documentation, understanding of healthcare systems and procedures
Office & Administrative Support
Word processing, spreadsheet management (Excel), desktop publishing, document preparation and management, financial office management
Communication & Professionalism
Business English communication, professional presentation skills, workplace preparation, interpersonal communication in health services

Software Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint), Medical billing software, Electronic Health Records (EHR) systems
Organizational & Leadership Skills
Leadership in workplace settings, advanced document processing, administrative simulations, time management, multi-tasking
Critical Thinking & Problem Solving
Understanding Canadian history, psychology concepts, ability to analyze and adapt to different work environments

Languages

English

Full Professional

Punjabi

Native or Bilingual

Timeline