Madushi Kavindya Widyawardena
Pm
Brampton
Summary
Motivated and results-driven professional with a strong foundation in business strategy, data analysis, and project coordination. Proven ability to drive efficiency, support successful outcomes, and collaborate effectively within cross-functional teams. Seeking a challenging position within a dynamic organization to leverage these skills and contribute to continued growth and success.
Overview
6
6
years of professional experience
2
2
Certifications
1
1
Language
Work History
Customer Service Representative
Motel 6 - Salvation Army and OPP shelter
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Executive
Malabar Gold and Diamonds
10.2023 - 05.2024
- Achieved 'Second Top Sales Representative' award for two consecutive months
- Provided exceptional after-sales support, reducing product returns by 10%
- Enhance the retail experience in the store, by providing best in class service and value-added solutions to customers
- Engage and grow the customer base with personalized communication and outreach to customers via phone calls and business text messaging
Associate Consultant
Ernst & Young Global
11.2022 - 08.2023
- Managed over 8 projects with a strong focus on customer satisfaction, ensuring timely delivery and effective coordination
- Supported onshore consulting teams with engagement management, communication, and coordination to enhance overall service delivery
- Created and maintained dashboards and reports for client teams, including senior leadership, to track project progress and performance
- Assisted with quality and risk management across consulting practices, while providing comprehensive support to exceed customer expectations
- Participated in community events and outreach initiatives to contribute to organizational growth and visibility
Branch Service Associate
Commercial Bank of Ceylon PLC
10.2021 - 09.2022
- Oversaw daily branch operations with efficiency and attention to detail, ensuring smooth service delivery and operational excellence
- Consistently enhanced the customer experience by providing exceptional service and offering tailored, value-added solutions
- Identified and capitalized on new market opportunities, contributing to a 20% increase in overall sales volume
- Proactively generated leads and closed sales through strategic cold calling, networking, and relationship-building efforts
Administration Officer & Personal Relationship Officer
01.2021 - 04.2021
- Provided consistent support to colleagues, managers, and customers through clear communication and daily assistance
- Handled over 50 incoming calls daily, managed message-taking, and facilitated the transfer of information and documents across departments
- Oversaw team petty cash, purchase orders, and account transactions with accuracy and transparency
- Created and distributed reports and invoices, ensuring timely delivery and proper documentation
- Collaborated with team members on customer service improvement initiatives, contributing to overall goal achievement
Volunteer Laboratory Assistant
University of Sri Jayawardenapura
12.2019 - 12.2020
- Supported daily laboratory operations, including preparation of solutions and reagents for testing
- Monitored equipment and assisted with temperature-sensitive sample storage
- Maintained accurate lab records and ensured compliance with safety protocols
- Assisted with inventory tracking and restocking of lab supplies
- Communicated effectively with academic staff and students, demonstrating strong customer service and interpersonal skills
Education
Graduate Certificate - Project Management
Algoma University
Brampton, Canada 10.2021 - 09.2022
Bachelor in Applied Science - Chemistry, Zoology And Management Science
University of Sri Jayawardenapura
Sri Lanka 05.2019 - 12.2020
Food -
05.2001 -
Skills
- Detail-oriented approach
- Cross-functional teamwork
- Goal-focused
- Presentation skills
- Analytical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Self-driven professional
- Exceptional organizational skills
- Customer service
Certification
Advanced Food Safety Certification
Timeline
Customer Service Representative
Motel 6 - Salvation Army and OPP shelter
05.2024 - Current
Sales Executive
Malabar Gold and Diamonds
10.2023 - 05.2024
Associate Consultant
Ernst & Young Global
11.2022 - 08.2023
Branch Service Associate
Commercial Bank of Ceylon PLC
10.2021 - 09.2022
Graduate Certificate - Project Management
Algoma University
10.2021 - 09.2022
Administration Officer & Personal Relationship Officer
01.2021 - 04.2021
Volunteer Laboratory Assistant
University of Sri Jayawardenapura
12.2019 - 12.2020
Bachelor in Applied Science - Chemistry, Zoology And Management Science
University of Sri Jayawardenapura
05.2019 - 12.2020
Food -
05.2001 -
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