Lotoya Campbell
Brampton,ON
Summary
- Seeking an opportunity as Dental Assistant Level II, where I can utilize my post-secondary education and execute over ten years customer service skills to create and keep your clients happy.
- Preparation of the treatment/clinical area
- Cleaning and sterilization of instruments and hand pieces
- Preparation of Restorative Materials
- Perform simple laboratory procedures such as the pouring and trimming of study models.
- Maintains supplies and equipment (stocks and replenishes supplies)
- Ability to interpret Material Safety Data Sheets
- Conducts spore/biological indicator tests.
- Expose, process, and mount radiographs as specified by HARP.
- Mechanical polishing of the coronal portion of the teeth
- Placement and removal of rubber dam
- Taking of preliminary impressions of teeth for study mode
- Application of pit and fissure sealants, topical anaesthetics, and desensitizing agents
- Whitening of the coronal portion of the teeth using tray-based systems; including the application of a liquid dam if required for these tray-based systems.
- Proficient with software such as ABELDent Software, Eaglesoft, Microsoft Office, Word Perfect Office, and Internet research.
- Fluent in Spanish and English
- Valid First Aid and CPR
- Great attitude, commitment, and willingness to learn.
- Possess strong interpersonal, organizational and teamwork abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
World Vision
Mississauga
- Answered phones
- Updated accounts and received payments
- Ensured customer service
- Maintained a clean and safe work environment.
Front desk, recruitment
Prodigy Staffing
01.2019
- Ran adds online seeking candidates for employment
- Received resumes and set appointments for interviews
- Answered phone and relayed messages
- Ordered office supplies for manager.
Dental assistant-front desk
Mississauga cooksville Dental
Mississauga
01.2023 - 06.2024
- Placed calls, greet patients, parking passes, billing, answering machine recording, paper work, Placed calls, greet patients, parking passes, billing, answering machine recording, paper work, sterilization assisted in crown prcedure, restoration, cleaning and scaling, extractions, xray, coe, examination, root canal assisting, perio, ortho, dentures, impressions,cleaning of the rooms and charting to be recorded for dictor amd notes
Dental assistant-front desk
Brampton Smiles on finch
Brampton
01.2024 - 04.2024
- Placed calls, greet patients, parking passes, billing, answering machine recording, paper work, sterilization assisted in crown prcedure, restoration, cleaning and scaling, extractions, xray, coe, examination, root canal assisting, perio, ortho, dentures, impressions,cleaning of the rooms and charting to be recorded for dictor amd notes
Education
Intra-Oral Dental Assistant Level II Diploma (HARP approved) -
Anderson College of Healthcare
Mississauga, Ontario10.2020
Psychology 2nd year -
York University
Toronto, Ontario01.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Microsoft
- Clerical Support
- Filing
- Product Sales
- Customer Education
- Coordination
- Sales expertise
- Recordkeeping strengths
- Account updating
- Research
- Medical terminology knowledge
- Quality Assurance Controls
Languages
English
Full Professional
French
Elementary
Spanish
Elementary
Timeline
Dental assistant-front desk
Brampton Smiles on finch
01.2024 - 04.2024
Dental assistant-front desk
Mississauga cooksville Dental
01.2023 - 06.2024
Front desk, recruitment
Prodigy Staffing
01.2019
Customer Service Representative
World Vision
Intra-Oral Dental Assistant Level II Diploma (HARP approved) -
Anderson College of Healthcare
Psychology 2nd year -
York University