Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
SALMA MOHAMMED

SALMA MOHAMMED

Brampton,ON

Summary

Salma Mohammed is a young dedicated and hard working lady, with an ample knowledge on diverse fields and issues. Looking forward to secure a career where my abilities, skills and knowledge are utilized to the fullest in achieving the best results.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

LANDS COMMISSION
09.2020 - 08.2021
  • Responsible for typing applications, deeds, reports, letters and other materials from clear copy or rough draft
  • Acts as secretary to an official where assignments are limited in scope
  • Filing and performance of general administration duties
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Validated Type and Type paperwork to boost Area of expertise efficiency.

Social Worker

ASOKWA MUNICIPAL ASSEMBLY
06.2019 - 11.2019
  • Responsible for inventory checks of the office
  • Writing of minutes during meetings
  • Receiving and filing of incoming letters
  • Sensitization of the youth within the Municipality
  • Siting in cases to discuss the well-being of children
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Explained medical care options to help families make informed healthcare decisions.
  • Trained specialized foster parents to care for children with severe behavioral and emotional needs.

Education

B.A - Culture And Tourism

KWAME NKRUMAH UNIVERSITY

Graduate Certificate - Hospitality And Tourism Management

Niagara College Toronto
Toronto, ON
05.2023

General Arts

KUMASI ACADEMY SENIOR HIGH
2015

Skills

  • Familiar with the use of
  • Microsoft Office Applications
  • Ability to accurately work with little or no supervision
  • Good presentation skills
  • PERSONAL QUALITIES
  • Good and Effective Team player
  • Highly motivated and result oriented
  • Good written and verbal communication skills
  • Highly organized, proactive, hardworking and focused
  • Ability to meet tight deadlines
  • INTEREST
  • Reading
  • Jogging
  • LANGUAGE SPOKEN
  • English, Twi & Hausa
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Call Documentation

Timeline

Customer Service Representative

LANDS COMMISSION
09.2020 - 08.2021

Social Worker

ASOKWA MUNICIPAL ASSEMBLY
06.2019 - 11.2019

B.A - Culture And Tourism

KWAME NKRUMAH UNIVERSITY

Graduate Certificate - Hospitality And Tourism Management

Niagara College Toronto

General Arts

KUMASI ACADEMY SENIOR HIGH

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