Michelle Caul
Belle River,ON
Summary
Motivated Clinic Manager with background in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction. Strong leadership skills coupled with customer service expertise. Notable success in improving clinic efficiency and productivity while ensuring compliance with healthcare regulations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clinic Manager
Sentrex Health Solutions
Windsor, Ontario
04.2021 - Current
- All duties mentioned under Dr. Curran, with the addition of 2 Ophthalmologists
- OHIP billing and reconciliations for 3 ophthalmologists
- Managing Patient Support Program enrollments, thoroughly following up on reimbursement outcomes and completing all Special Authorization forms for treatment of retinal vascular disease
Clinic Manager
Dr. Brian Curran M. D. Ophthalmology
Windsor, Ontario
08.1995 - Current
- Manage daily operations of fast paced Ophthalmology clinic
- Coordination with medical staff to ensure adherence to clinical protocols and optimal patient satisfaction.
- Managing all OHIP submissions and reconciliations
- Effectively communicating while navigating patients and their caregivers through the entire patient support journey regarding drug coverage, treatment and follow up for multiple eye diseases
- Collaborating with physicians to improve clinical processes and patient outcomes.
- Completion of insurance forms and disability forms
- Building work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Performing ophthalmic technician duties, assisting doctor with procedures
- Facilitating delivery and proper storage of refrigerated specialty drugs, managing consignment of all drugs
Health Services Case Manager
McKesson Specialty Health Canada
02.2015 - 05.2020
- Coordinating and supporting efforts to obtain coverage for drug therapy
- Patient support for treatment of multiple diseases of the eye
- Navigating patients through financial assistance processes
- Monitoring the specific needs of each patient, resulting in increased patient enrollment and improved patient treatment outcomes
- Provide therapy guidelines to patients and physicians and coordinating drug delivery and storage.
- Reporting adverse events following Program policies
Education
Certified Ophthalmic Assistant -
Centennial College of Applied Arts And Technology
Scarborough, ONHigh School Diploma -
F. J. Brennan High School
WindsorSkills
- OHIP billing submission and reconciliation
- Exceptional time management, ability to multitask and prioritize competing work demands
- Goal-oriented, ability to manage deadlines
- Strong understanding of the Ontario Health Care System In full support of advancement of Equity, Inclusion and Diversion across the Ontario Health Care System
- Familiarity with drug reimbursement and Patient Support Programs
- Excellent problem-solving and decision making skills using sound judgement
- Exceptional customer service skills
- Highly motivated, extremely focused
- Strong oral and written communication skills
- Effective interpersonal skills Ability to establish successful positive internal and external working relationships with multiple Healthcare providers and office personnel
- Efficient in MS Word, Outlook, Office, Teams, Accuro EMR, YES Medical EMR
Certification
- Active international member of The American Academy of Ophthalmology Executives (AAOE). Regularly attend in-person and online seminars on topics including, but not limited to, best practice sharing, leadership, ethics, practice efficiency, patient satisfaction, communication, motivating staff, conflict resolution
References
References available upon request.
Timeline
Clinic Manager
Sentrex Health Solutions
04.2021 - Current
Health Services Case Manager
McKesson Specialty Health Canada
02.2015 - 05.2020
Clinic Manager
Dr. Brian Curran M. D. Ophthalmology
08.1995 - Current
Certified Ophthalmic Assistant -
Centennial College of Applied Arts And Technology
High School Diploma -
F. J. Brennan High School
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