Summary
Overview
Work History
Education
Skills
Systems and Training
Timeline
Generic

Susan Reccelle

Tujunga

Summary

Experienced Administrative Professional with over 10 years of leadership and operational expertise. Proven track record in managing operations, overseeing financial processes, and driving team performance. Now seeking to transition into a new industry to broaden my skills and contribute to a mission-driven organization. Eager to leverage my background in administrative leadership, HR management, and financial oversight to support organizational growth and enhance operational efficiency.

Overview

18
18
years of professional experience

Work History

Clinic Manager

Pacific Fertility Center Los Angeles
12.2016 - Current
  • Led daily clinic operations, including overseeing all administrative tasks and personnel management.
  • Managed billing oversight, ensuring accurate invoicing, payment reconciliation, and compliance with healthcare regulations.
  • Recruited, trained, and managed a team of professionals, focusing on performance evaluation, conflict resolution, and staff development.
  • Streamlined operational workflows, improving clinic efficiency and reducing costs without compromising the quality of care.
  • Negotiated vendor contracts and managed inventory, resulting in a reduction in supply costs.
  • Developed and maintained strong relationships with external suppliers and service providers.
  • Ensured clinic’s compliance with federal, state, and local healthcare regulations. Assisted in becoming ACHC accredited.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
  • Developed and implemented team building activities to foster collaboration and improve employee morale.
  • Organized educational seminars for healthcare professionals to enhance staff knowledge of critical operational standards.

Billing Clerk

NBC Universal Studios
04.2015 - 12.2016
  • Managed billing and customer accounts, including processing invoices and payments, verifying data accuracy, and resolving discrepancies.
  • Supported accounting department with month-end close processes and prepared detailed financial reports.
  • Developed processes to improve the efficiency of the billing process, reducing errors and improving cash flow.
  • Worked closely with clients to resolve billing issues, fostering positive relationships and ensuring customer satisfaction.
  • Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.

Billing and Authorization Specialist

Steven L. Hartford, M.D.
06.2007 - 04.2015
  • Submitted insurance claims and facilitated patient billing, ensuring accurate payments and processing within regulatory timelines.
  • Maintained patient accounts, coordinating with insurance companies to confirm coverage and benefits.
  • Assisted in the preparation of financial reports and worked with management to identify opportunities for process improvement.
  • Ensured the accuracy of all medical records and patient information in compliance with HIPAA and other regulations.

Education

Verdugo Hills High School
Tujunga, CA

Skills

  • Administrative Management
  • Human Resources & Staff Training
  • Accounts Payable/Receivable
  • Billing & Payment Reconciliation
  • Regulatory Compliance (HIPAA, Healthcare Standards)
  • Financial Reporting & Budgeting
  • Payroll Administration
  • Vendor & Contract Negotiation
  • Problem-Solving & Conflict Resolution
  • Team Leadership & Performance Management
  • Scheduling & Calendar Coordination
  • Customer Service & Client Relations
  • Operational Efficiency Improvement
  • Inventory Control & Procurement

Systems and Training

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook): Advanced skills in document creation, financial tracking, data analysis, and communication.
  • ADP & Paychex: Experienced in payroll processing, benefits administration, and managing employee records across various systems.
  • Google Workspace (Docs, Sheets, Slides, Gmail, Calendar): Expertise in creating collaborative documents, managing spreadsheets for data analysis, building presentations, and coordinating email and scheduling.
  • HubSpot: Proficient in using CRM software to manage client relationships, track sales and marketing activities, and automate customer engagement.
  • Liine: Experienced with Liine for operational efficiency, employee scheduling, and improving team workflows in a healthcare setting.
  • Electronic Medical Records (EMR) Systems (e.g., Epic, Cerner, Allscripts): Skilled in managing patient records, processing claims, and ensuring HIPAA compliance in medical environments.
  • Maverick Management Training – Completed a comprehensive leadership and management program focused on team dynamics, conflict resolution, and organizational efficiency.
  • Pet First Aid & CPR Certification – Trained in emergency response for pets, including CPR, wound care, and basic first aid for animals.
  • Dog Training Courses – Focusing on obedience training, behavior modification, and basic dog care techniques.

Timeline

Clinic Manager

Pacific Fertility Center Los Angeles
12.2016 - Current

Billing Clerk

NBC Universal Studios
04.2015 - 12.2016

Billing and Authorization Specialist

Steven L. Hartford, M.D.
06.2007 - 04.2015

Verdugo Hills High School

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Susan Reccelle