Hayley Pfaff
Wasaga Beach,ON
Summary
Entry-level Medical Office Administration student with formal academic training in medical office procedures, medical terminology, transcription, and healthcare documentation. Currently completing my diploma in Medical Administration and bringing additional knowledge of dental terminology through some dental hygiene studies.Organized, dependable, and motivated to grow in any office environment..
Overview
18
18
years of professional experience
4
4
Certifications
Work History
In-Home Cildcare Provider
Self-Employed
Wasaga Beach, ON
03.2024 - Current
- Displayed excellent communication skills with parents, staff members and other caregivers.
- Ensure organized, safe, and structured daily routines.
- Demonstrate reliability, discretion, and attention to detail.
- Demonstrated ability to handle emergency situations calmly and effectively.
Produce Manager/Cashier
Foodland
Creemore, Ontario
09.2007 - 07.2013
- Managed daily operations of produce department to ensure product freshness.
- Ordered inventory to maintain optimal stock levels in produce section.
- Provided customer service in a fast-paced environment.
- Accurately handled cash, debit, and credit transactions.
- Maintained organized and clean work areas.
Education
Diploma - Office Administration-Health Services
Seneca College of Applied Arts and Technology
North York04-2026
Diploma - Fish And Wildlife Technician
Fleming College
Lindsay, ON04-2015
Some College (No Degree) - Dental Hygiene
Georgian College
Barrie, ONSkills
- Strong customer service and professional communication
- Data entry
- Foundational dental and medical terminology, and abbreviations
- Exposure to patient reception and appointment scheduling concepts
- Introductory exposure to medical transcription and dictated material
- Introductory knowledge of OHIP billing and claim submission
- Exposure to medical billing software in a simulated environment
- Microsoft Word: basic to intermediate document formatting and forms
- Microsoft Excel: basic data entry, formulas, and charts
- Professionally written correspondence
- Organized and dependable
- Motivated to learn in an entry-level healthcare role
Affiliations
Head Trainer- Local League Hockey Team
Certification
Standard First Aid & CPR-BLS/AED
Timeline
In-Home Cildcare Provider
Self-Employed
03.2024 - Current
Produce Manager/Cashier
Foodland
09.2007 - 07.2013
Diploma - Office Administration-Health Services
Seneca College of Applied Arts and Technology
Diploma - Fish And Wildlife Technician
Fleming College
Some College (No Degree) - Dental Hygiene
Georgian College