Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Hooks

Hamilton,Canada

Summary

Detail-oriented Administrative Professional with 5+ years of experience in healthcare and optical environments. Skilled in scheduling, billing, client communication, and office coordination. Known for strong organization, high accuracy, and the ability to support both clients and multidisciplinary teams in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Administrative Coordinator

Artemis Assessment and Treatment Centre
Burlington, Canada
04.2025 - 11.2025
  • Scheduled assessments and coordinated provider calendars.
  • Processed payments and issued receipts.
  • Managed client communication via phone and email.
  • Organized and maintained files; scanned and scored questionnaires.
  • Supported staff, clients, and external professionals.

Office Administrator

Spectrum Eye Care
Stoney Creek, Canada
04.2022 - 03.2025
  • Oversaw accounts receivable and staff scheduling.
  • Trained new employees and supported operations.
  • Managed supply ordering and inventory levels.
  • Communicated with patients via phone, text, and email.
  • Booked appointments and handled OHIP billing and reconciliation.
  • Processed insurance claims, warranty credits, and returns.
  • Performed patient pre‑testing and managed product inventory.

Optical Lab Assistant

Riverside Opticalab Ltd.
Stoney Creek, Canada
09.2020 - 03.2022
  • Coordinated ordering, billing, and shipping of optical lens orders.
  • Communicated with optical stores and optometrist offices.
  • Managed supplies and maintained stock.

Education

Medical Office Administration -

CDI College
Hamilton, ON
01.2005 - 03.2005

Skills

  • Client & Patient Communication
  • Scheduling & Calendar Management
  • Client Billing
  • Accounts Receivable
  • Staff Scheduling
  • OHIP Billing and Reconciliation
  • Insurance Submission and Reconcilliation
  • Document Preparation
  • Data Entry
  • Inventory Management
  • Supply Management
  • Organized
  • Detail‑Oriented
  • Reliable

Timeline

Administrative Coordinator

Artemis Assessment and Treatment Centre
04.2025 - 11.2025

Office Administrator

Spectrum Eye Care
04.2022 - 03.2025

Optical Lab Assistant

Riverside Opticalab Ltd.
09.2020 - 03.2022

Medical Office Administration -

CDI College
01.2005 - 03.2005
Melissa Hooks