Merlita CORDETA
Surrey,BC
Summary
Office Administrator with management experience and exceptional people skills. Versed in Computer Proficiency, MS Word 2007, MS Office Access, MS Office Excel Outlook and Reliable, Honest and Trustworthy. Desires a challenging role as a Guest Service Representative. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Club Lounge Attendance
Pan Pacific Vancouver
06.2022 - Current
- Enhanced guest experiences by providing personalized service and attending to specific needs.
- Contributed to increased customer satisfaction ratings by maintaining a clean, organized, and well-stocked Club Lounge area.
- Developed positive relationships with guests, leading to repeat visits and loyalty to the establishment.
- Collaborated with management on implementing new policies and procedures for improved lounge operations.
- Addressed guest concerns promptly and professionally, resulting in timely resolution and enhanced satisfaction levels.
Senior Travel Consultant ( Home Base )
Travel Best Bets
07.2011 - Current
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
Club Lounge Executive
Sheraton Guildford
04.2019 - 03.2020
- Enhanced customer satisfaction by providing personalized assistance and anticipating guest needs.
- Ensured smooth lounge operations by effectively coordinating with catering, housekeeping, and other departments.
- Maintained a comfortable and inviting atmosphere for guests by consistently keeping the lounge clean and wellstocked.
- Contributed to increased guest loyalty by promptly addressing concerns and resolving issues during their stay.
- Increased efficiency in the handling of guest requests through effective communication with team members.
- Delivered personalized services to VIP guests, creating memorable experiences that led to repeat visits.
Front Desk/ Travel Consultant
Marlin Travel
01.2011 - 03.2014
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Assisted in the training of new front desk staff, contributing to a cohesive and efficient team environment.
- Collaborated with housekeeping staff to ensure timely room turnover and deliver exceptional service to guests.
- Maintained accurate records of guest bookings, payments, and special requests for seamless communication between departments.
Offices Administrative/ Travel Consultant
Empire Travel Spot Ltd
03.2008 - 12.2010
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
Guest Service Representative
Board Walk Gaming Ltd
08.2000 - 01.2008
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Call Centre
NCO Surrey BC
10.2006 - 03.2007
- Online Ordering.
- Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
Office Administrators / Bookkeepers
St. Peter's Life Insurance Inc
01.1996 - 02.1998
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
Accounting & Payroll Administration -
Vancouver Career College
Surrey, BC07.2010
Travel And Tourism -
Surrey College
Surrey, BC02.2009
Information Technology -
Metro Training Institute
Surrey, BC09.2002
Business Administration Accounting
University of Manila
Manila Philippines03.1985
Skills
- MS Word 2007, MS Office Access, Quick learner
- MS Office Excel, Outlook Training and Client-focused
- Reliable, Honest and Trustworthy, development
- Flexible and willingness to train
- And learn new skills, Multi-task and
- Detail-oriented, bendable and
- Excellent attendance record
- Attentive Service
- Guest Satisfaction
- Filing
- Call Answering and Routing
- Telephone Reservations
singing in the choir, Outing and Travel
Choir Member in the Catholic Church seen 1995, Love to Travel to experience new places and there culture.
Timeline
Club Lounge Attendance
Pan Pacific Vancouver
06.2022 - Current
Club Lounge Executive
Sheraton Guildford
04.2019 - 03.2020
Senior Travel Consultant ( Home Base )
Travel Best Bets
07.2011 - Current
Front Desk/ Travel Consultant
Marlin Travel
01.2011 - 03.2014
Offices Administrative/ Travel Consultant
Empire Travel Spot Ltd
03.2008 - 12.2010
Call Centre
NCO Surrey BC
10.2006 - 03.2007
Guest Service Representative
Board Walk Gaming Ltd
08.2000 - 01.2008
Office Administrators / Bookkeepers
St. Peter's Life Insurance Inc
01.1996 - 02.1998
Accounting & Payroll Administration -
Vancouver Career College
Travel And Tourism -
Surrey College
Information Technology -
Metro Training Institute
Business Administration Accounting
University of Manila
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