HAZEL ANN AGUSTIN
North Vancouver,Canada
Summary
Highly motivated and adaptable HR graduate with a Post Baccalaureate Diploma in Human Resources, eager to launch a career in HR. Equipped with strong communication, interpersonal, and problem-solving skills. My administrative experience at Liwan International Property Ltd. and hands-on exposure to labour relations, performance management, and recruitment have strengthened my ability to support HR functions effectively. I am eager to contribute to a dynamic and forward-thinking organization
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Pan Pacific Vancouver
Vancouver, BC
06.2024 - 03.2025
- Delivered exceptional guest experiences by ensuring smooth check-ins, addressing inquiries, and resolving complaints promptly.
- Maintained accurate records of all transactions within the hotel software system.
Administrative Assistant
Liwan International Property Ltd.
Vancouver, BC
06.2023 - 06.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Proofread content for typo-free emails and documentation.
Guest Service Representative
Hyatt Regency Manila
Manila
02.2019 - 03.2020
- Provided top-tier customer service by greeting guests, handling check-ins and check-outs, and offering detailed information on hotel services and amenities.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Post Baccalaureate Degree - Human Resources Management
Kwantlen Polytechnic University
Surrey, BC12.2024
Bachelor of Science - International Travel and Tourism Management
Lyceum of The Philippines University
Manila, PH05.2018
Skills
- Administrative skills
- HR recordkeeping
- Workforce planning
- Proficient in Microsoft Suite
- Staffing and recruitment
- Data analysis
- Problem solving
- Effective communication
Accomplishments
- Dean’s Honour Roll for the Fall 2024 semester
Timeline
Guest Service Representative
Pan Pacific Vancouver
06.2024 - 03.2025
Administrative Assistant
Liwan International Property Ltd.
06.2023 - 06.2024
Guest Service Representative
Hyatt Regency Manila
02.2019 - 03.2020
Post Baccalaureate Degree - Human Resources Management
Kwantlen Polytechnic University
Bachelor of Science - International Travel and Tourism Management
Lyceum of The Philippines University
Similar Profiles
Pema YethroPema Yethro
Host at Pan Lounge ( Pan Pacific VancouverHost at Pan Lounge ( Pan Pacific Vancouver
Liv ScottLiv Scott
Pastry Cook at Pan Pacific VancouverPastry Cook at Pan Pacific Vancouver
Merlita CORDETAMerlita CORDETA
Club Lounge Attendance at Pan Pacific VancouverClub Lounge Attendance at Pan Pacific Vancouver