Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Yasong Zhu

Yasong Zhu

Summary

A graduated Capilano University Tourism Management International student focused on developing a career providing exceptional customer service in hotel front of house. A student mentor selected by instructor to assist in planning and managing an even orientation to new students.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Room Attendant

Pan Pacific Vancouver
07.2023 - Current
  • Cleans and supplies fourteen rooms per day including all related private bar tasks
  • Be able to provide evening turn down service
  • Also be scheduled in Laundry and Public Area
  • Offers all assistance possible to guests
  • Ensures all chemicals are being employed to WHMIS standards

Director of Housekeeping

Beijing Hotel NUO
07.2017 - 08.2021
  • Established and implemented operating procedures and standards
  • Created and implemented long-term goals and strategies that would lead the hotel to succeed and grow by improving customer experience
  • Recommended, hired, developed, counseled, motivated, and corrected staff
  • Created annual budget and fixed asset purchase plan of the Housekeeping Department and followed up on the implementation

Assistant Director of Housekeeping

Rosewood Beijing
06.2013 - 04.2017
  • Provided on-job and classroom training to new members of the team with 40 housekeeping staff
  • Ensured all equipment and cleaning supplies were used correctly and in accordance with local safety and security standards
  • Prepared purchase requisition forms and completed requisitions and receipts.

Assistant Executive Housekeeper

The Opposite House
12.2007 - 05.2013
  • Inspected assigned areas to ensure standards of cleaning were met
  • Monitored and controlled the operation of various sections including, but not limited to the linen room, the uniform room, floors, public areas, offices, and storerooms

Education

Diploma - Tourism Management International

Capilano University
North Vancouver, BC
12.2023

Skills

  • Opera/ Material Control / Triton
  • Teamwork
  • Housekeeping knowledge
  • Bed making proficiency
  • Inventory and supply
  • Floor waxing
  • Carpet shampooing
  • Room inspection

Certification

the Standard First Aid & CPR/AED Certification


Serving it right

Interests

  • Marathon Running
  • Baking
  • Gardening
  • DIY and Home Improvement

Timeline

Room Attendant

Pan Pacific Vancouver
07.2023 - Current

Director of Housekeeping

Beijing Hotel NUO
07.2017 - 08.2021

Assistant Director of Housekeeping

Rosewood Beijing
06.2013 - 04.2017

Assistant Executive Housekeeper

The Opposite House
12.2007 - 05.2013

Diploma - Tourism Management International

Capilano University

Similar Profiles

CREATE PROFILE
Yasong Zhu