Melissa Lindsay
Mississauga,ON
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Experienced Collections Specialist bring 7-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
11
11
years of professional experience
Work History
Collections Agent
Financial debt recovery
2023.09 - Current
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Collector Agent
total credit recovery
2023.06 - 2023.09
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
Collections Officer
partners in credit
2023.01 - 2023.05
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Advised customers of necessary actions and strategies for debt repayment.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Verified and reviewed customer account information.
Operations Manager
TD canada trust
2022.06 - 2022.12
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Senior Collections Officer
credit bureau of canada collections
2018.04 - 2020.03
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Collection Customer Service Representative
mjr
2013.01 - 2015.08
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
Education
Associate of Applied Science - Community And Justice Services
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2019
Skills
- Scripted Conversations
- Collections Regulatory Guidelines
- Process Optimization
- Credit Adjustments
- Familiarity with Locating Individuals
- Time Management
- Credit and Collections
Accomplishments
- Consistently earned high-quality scores during post interaction customer surveys.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Collections Agent
Financial debt recovery
2023.09 - Current
Collector Agent
total credit recovery
2023.06 - 2023.09
Collections Officer
partners in credit
2023.01 - 2023.05
Operations Manager
TD canada trust
2022.06 - 2022.12
Senior Collections Officer
credit bureau of canada collections
2018.04 - 2020.03
Collection Customer Service Representative
mjr
2013.01 - 2015.08
Associate of Applied Science - Community And Justice Services
Sheridan College Institute of Technology And Advanced Learning
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