Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tanisha Hyder

North York,ON

Summary

• Self-motivated representative with excellent verbal and written communication skills.

• Strong Microsoft and Apple computer software skills. Proficient Microsoft Office knowledge.

• Multi-tasking individual well known for successfully taking problematic client-related issues and solving them efficiently.

• Pursuing a role in which hard work and dedication will be highly valued.

• Passionate about sales and merchandising. Eager to join a dynamic team that rewards initiative and high-quality service.

• Meticulous agent, who excels at juggling multiple tasks and working under pressure.

• Friendly, hardworking and outgoing personality who is willing to learn and portray results to the company aiming to complete every specified need requested.

• Empathetic personality who is able to stay calm in tense emergency situations, using excellent listening & communication skills to provide customers with a satisfied service.

• Fully vaccinated against Covid-19 if required to work on site in future.

• Have a Home office and a remote working environment also available to work on site sometimes , weekends and holidays for full time, part time & contract positions.

Hardworking and passionate job seeker with strong organizational skills eager to secure Insurance Agent position. Ready to help team achieve company goals. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Overview

14
14
years of professional experience

Work History

Billing and Collection Specialist

Financial Debt Recovery Ltd
12.2023 - 03.2024
  • Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
  • Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
  • Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
  • Ensured compliance with federal and state regulations, protecting company reputation and legal standing.
  • Educated customers about repayment options and financial management techniques, empowering them to take control of their debts.
  • Conducted detailed investigations to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Built rapport with clients through empathetic communication, leading to increased success in payment negotiations.
  • Collaborated with other team members to develop strategies for difficult cases, resulting in higher collection rates.

Health Insurance Consultant

Guard.me International
03.2022 - 11.2022
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered 50+ inbound calls per day from existing and future policyholders to answer inquiries and discuss insurance options.
  • Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
  • Explained features, disadvantages and advantages of policies to promote insurance sales.

Customer Service Specialist

Ontario Ministry of Health - The Ian Martin Group
09.2021 - 03.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Protected all privacy concerns and customer information.
  • Used strong policy knowledge and problem-solving skills to assist customers with their concerns and assistance with health requirements ,documents, vaccination locations, eligibility & information.

IT Support Specialist

Transcom World Wide
10.2020 - 09.2021
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.

● Assist 70 + calls per day, providing successful solutions in a polite manner using active listening skills to ensure customer retention.

● Maintain strong knowledge of company products and services for better assistance for customers with concerns, questions and general inquiries.

● Record all customer names , contact information and payment methods in orderly fashion by utilizing a spreadsheet and other company software.

● Answer calls by utilizing the company's call management system and other software.

● Train and communicate with new employees in data entry, how to converse with customers and new technologies.

● Maintain relationships with suppliers and both internal and external clients.

● Scheduling, booking appointments on-site and providing general inquiries.

Sales Associate

Walmart Super Center
01.2014 - 05.2016
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Sales Associate

Toronto Stars
01.2010 - 01.2011

Education

Specialized Certification - Financial Accounting

Harvard Business School
Boston, USA
03.2023

Specialized Diploma Certification - Business Administration

York University
Toronto, ON
06.2020

Skills

  • Process Improvement Initiatives
  • Utility Computing
  • Health Insurance Plan Knowledge
  • Information Protection
  • Insurance Recommendation
  • Strategic Initiatives
  • Patient Reimbursements
  • Cold Calling
  • Customer Care
  • Office Operations
  • Policy Renewals
  • Call Center Customer Service
  • Financial Needs Assessment
  • Debt management
  • Financial knowledge
  • Legal Compliance
  • Sales strategy development

Additional Information

  • Proficient in Microsoft office.
  • Strong numerical and analytical skills.
  • An adaptable and quick learner.

● Self motivated individual & efficient team player.

● Dealing competently with customer inquiries.

● Active listener, product knowledge, multitasking & organizational skills.

● Experienced in customer care chat services as well as chat communication with company agents to resolve specific issues.

● Completed training with American Express Travel sales agent experience.


References

Work: could be contacted by email.

Transcom World Wide: Team

Leader: Laura Taddeo

Laura.taddeo@ac.transcom.com

Ian Martin Group-Ontario Ministry of

Health- Joanna B-Hiring Manager.

Email:support@ianmartin.com

guard.me international

Email: Macbarrieau@gmail.com

Work: Financial Debt Recovery

Email: A.ghaedi1997@gmail.com

Timeline

Billing and Collection Specialist

Financial Debt Recovery Ltd
12.2023 - 03.2024

Health Insurance Consultant

Guard.me International
03.2022 - 11.2022

Customer Service Specialist

Ontario Ministry of Health - The Ian Martin Group
09.2021 - 03.2022

IT Support Specialist

Transcom World Wide
10.2020 - 09.2021

Sales Associate

Walmart Super Center
01.2014 - 05.2016

Sales Associate

Toronto Stars
01.2010 - 01.2011

Specialized Certification - Financial Accounting

Harvard Business School

Specialized Diploma Certification - Business Administration

York University
Tanisha Hyder