Tanisha Hyder

• Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
• Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
• Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
• Ensured compliance with federal and state regulations, protecting company reputation and legal standing.
• Educated customers about repayment options and financial management techniques, empowering them to take control of their debts.
• Conducted detailed investigations to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
• Built rapport with clients through empathetic communication, leading to increased success in payment negotiations.
• Collaborated with other team members to develop strategies for difficult cases, resulting in higher collection rates.

• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Answered 50+ inbound calls per day from existing and future policyholders to answer inquiries and discuss insurance options.
• Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
• Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
• Explained features, disadvantages and advantages of policies to promote insurance sales.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Provided direct patient care, stabilized patients and determined next course of action.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Protected all privacy concerns and customer information.
• Used strong policy knowledge and problem-solving skills to assist customers with their concerns and assistance with health requirements ,documents, vaccination locations, eligibility & information.

• Created help desk tickets, troubleshot and resolved desktop issues.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Answered questions and provided information to customers about new software or hardware.
• Determined hardware and network system issues using proactive troubleshooting techniques.

● Assist 70 + calls per day, providing successful solutions in a polite manner using active listening skills to ensure customer retention.

● Maintain strong knowledge of company products and services for better assistance for customers with concerns, questions and general inquiries.

● Record all customer names , contact information and payment methods in orderly fashion by utilizing a spreadsheet and other company software.

● Answer calls by utilizing the company's call management system and other software.

● Train and communicate with new employees in data entry, how to converse with customers and new technologies.

● Maintain relationships with suppliers and both internal and external clients.

● Scheduling, booking appointments on-site and providing general inquiries.

• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.