Destiny Burton
Toronto
Summary
Skilled collection agent with over a year of collection experience and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and development.
Overview
8
8
years of professional experience
Work History
Collections Agent
Financial Debt Recovery LTD
10.2023 - Current
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Assisted in training new hires on system navigation, and best practices for successful collections.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Documented accounts accordantly to comply with client audits.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reviewed debtors credit bureau to determine weather they were eligible for finance through lending partners.
Assistant Manager
Sally Beauty
08.2019 - 12.2022
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed inventory audits to identify losses and project demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Sales Associate
Sally Beauty
09.2016 - 08.2019
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Increased purchase amounts by cross-selling with similar products.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Satec @ W.A. Porter Collegiate Institute
06.2015
Skills
- Customer service skills
- Documentation and Reporting
- Teamwork and Collaboration
- Verbal and Written Communication
- Payment arrangement
- Skip tracing
- Debt negotiation
- Account review
- Conflict resolution techniques
- Delinquency prevention
Accomplishments
Earned certificate of recognition based on % exceeded over monthly target.
Contact
Scarborough, ON M1R 4X3
Education and Training
other,40 Fairfax Crescent, Scarborough, ON M1L 1Z9
Languages
English
Professional Working
Timeline
Collections Agent
Financial Debt Recovery LTD
10.2023 - Current
Assistant Manager
Sally Beauty
08.2019 - 12.2022
Sales Associate
Sally Beauty
09.2016 - 08.2019
High School Diploma -
Satec @ W.A. Porter Collegiate Institute
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