Sara Wakileh
Oshawa,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Skills
- CUBS
- MS Office 365
- Genesys Purecloud
- Internal Audits
- Audit Coordination
- Knowledge of quality systems
- Data Collection
- Communication
- Problem-solving
- Python Programming
- Customer Service
- Office Administration
Work History
Quality Assurance Manager
Financial Debt Recovery LTD
08.2021 - Current
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
Collection Agent
Financial Debt Recovery LTD
07.2019 - 08.2021
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
Lead Dispatch
First Towing and Storage
11.2014 - 09.2016
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.
Education
Millwright Technician, Apprenticeship Program -
Durham College
Whitby, ON06.2018
Timeline
Quality Assurance Manager
Financial Debt Recovery LTD
08.2021 - Current
Collection Agent
Financial Debt Recovery LTD
07.2019 - 08.2021
Lead Dispatch
First Towing and Storage
11.2014 - 09.2016
Millwright Technician, Apprenticeship Program -
Durham College
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