Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Skills
Proficient in MS Office 365
Complaint Resolution
Compliance and Internal Audits
Dispute Mediation Expertise
Establishing Rapport
Data Acquisition
Excellent communication
Cross-Functional Teamwork
Detail-Oriented Approach
Steadfast Reliability
Customer Service
Administrative Support
Work History
Quality Assurance Manager
Financial Debt Recovery LTD
08.2021 - 02.2025
Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
Enhanced product quality by implementing comprehensive QA processes and procedures.
Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
Collection Agent
Financial Debt Recovery LTD
07.2019 - 08.2021
Improved debtor repayment rates by negotiating payment plans and settlements effectively.
Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
Lead Dispatch
First Towing and Storage
11.2014 - 09.2016
Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.
Education
Millwright Technician, Apprenticeship Program -
Durham College
Whitby, ON
06.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Manager
Financial Debt Recovery LTD
08.2021 - 02.2025
Collection Agent
Financial Debt Recovery LTD
07.2019 - 08.2021
Lead Dispatch
First Towing and Storage
11.2014 - 09.2016
Millwright Technician, Apprenticeship Program -
Durham College
Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
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