Summary
Overview
Skills
Work History
Education
Timeline
Generic

Sara Wakileh

Oshawa,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Skills

  • CUBS
  • MS Office 365
  • Genesys Purecloud
  • Internal Audits
  • Audit Coordination
  • Knowledge of quality systems
  • Data Collection
  • Communication
  • Problem-solving
  • Python Programming
  • Customer Service
  • Office Administration

Work History

Quality Assurance Manager

Financial Debt Recovery LTD
08.2021 - Current
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
  • Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.

Collection Agent

Financial Debt Recovery LTD
07.2019 - 08.2021
  • Improved debtor repayment rates by negotiating payment plans and settlements effectively.
  • Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
  • Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
  • Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
  • Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.

Lead Dispatch

First Towing and Storage
11.2014 - 09.2016
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
  • Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
  • Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.

Education

Millwright Technician, Apprenticeship Program -

Durham College
Whitby, ON
06.2018

Timeline

Quality Assurance Manager

Financial Debt Recovery LTD
08.2021 - Current

Collection Agent

Financial Debt Recovery LTD
07.2019 - 08.2021

Lead Dispatch

First Towing and Storage
11.2014 - 09.2016

Millwright Technician, Apprenticeship Program -

Durham College
Sara Wakileh