Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Skills
CUBS
MS Office 365
Genesys Purecloud
Internal Audits
Audit Coordination
Knowledge of quality systems
Data Collection
Communication
Problem-solving
Python Programming
Customer Service
Office Administration
Work History
Quality Assurance Manager
Financial Debt Recovery LTD
08.2021 - Current
Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
Enhanced product quality by implementing comprehensive QA processes and procedures.
Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
Collection Agent
Financial Debt Recovery LTD
07.2019 - 08.2021
Improved debtor repayment rates by negotiating payment plans and settlements effectively.
Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
Lead Dispatch
First Towing and Storage
11.2014 - 09.2016
Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.
Education
Millwright Technician, Apprenticeship Program -
Durham College
Whitby, ON
06.2018
Timeline
Quality Assurance Manager
Financial Debt Recovery LTD
08.2021 - Current
Collection Agent
Financial Debt Recovery LTD
07.2019 - 08.2021
Lead Dispatch
First Towing and Storage
11.2014 - 09.2016
Millwright Technician, Apprenticeship Program -
Durham College
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