Jamie Wood
Markham,ON
Summary
Skilled Debt Collector with expertise in collections and success in improving accounts receivable functions and performance. Adept at reaching out to account holders by phone, mail and email. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
5
5
years of professional experience
Work History
Debt Collector Agent
Financial Debt Recovery LTD.
05.2022 - 05.2024
- Developed strong relationships with customers to foster timely payments and account resolution.
- Worked in call center environment handling over 200 inbound and outbound calls daily.
- Adaptable and proficient in learning new concepts quickly and efficiently.
COVID-19 Contact Tracer
Agility One Outsourcing
09.2021 - 04.2022
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Contacted clients by phone or in writing to ascertain compliance with required or recommended actions.
- Sales Force Experience
Debt Collector Agent
Financial Debt Recovery LTD.
04.2021 - 08.2021
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
Garden Maintenance Laborer
Trim Landscaping
04.2020 - 08.2020
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Laborer
Humber Valley Landscaping
04.2019 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Bachelor of Arts - Law, Justice And Society
Dalhousie University
Halifax, NS06.2023
High School Diploma -
Bill Crothers Secondary School
Unionville, ON06.2018
Skills
- Performance Improvement Techniques
- Agent Assistance
- Investigation Due Diligence
- Call Control
- Customer Advising and Referral
- Negotiation and Resolution
- Team Goals
- Interpersonal Communication
- Multitasking Abilities
- Attention to Detail
Timeline
Debt Collector Agent
Financial Debt Recovery LTD.
05.2022 - 05.2024
COVID-19 Contact Tracer
Agility One Outsourcing
09.2021 - 04.2022
Debt Collector Agent
Financial Debt Recovery LTD.
04.2021 - 08.2021
Garden Maintenance Laborer
Trim Landscaping
04.2020 - 08.2020
Laborer
Humber Valley Landscaping
04.2019 - 08.2019
Bachelor of Arts - Law, Justice And Society
Dalhousie University
High School Diploma -
Bill Crothers Secondary School
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