Riya Richy Srambical
Toronto,Canada
Summary
6 years of work experience, a keen executor with abilities in accelerating growth and generating customer loyalty level, a keen strategist with expertise in managing entire sales & operations by ensuring optimal utilization of resources, a very quick leaner and gets adapted to the environment easily. Attained proficiency in business development, operations and sales. Excellent communication & relationship management skills with strong analytical and problem-solving abilities. Good Excel knowledge
Overview
8
8
years of professional experience
Work History
Collection Agent
Financial Debt Recovery (FDR)
01.2024 - Current
- Conduct Inbound and outbound calls , related to negotiating payments , updating customer information, and other customer service inquiries.
- Maintain compliance by use of proper policy ,procedures , and scripts
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Accurately record all details of communications and activities within the system and also proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.
Manager COE, Analytics Product and Innovation
BAJAJ HOUSING FINANCE
01.2022 - 01.2023
- Leading a team of 4 PSF's
- Handling Flexi portfolio of the company for secured loans
- Responsible for the day-to-day allocation with right logics, analyzing customers background and offering them with lower ROI on utilization of Funds from their flexi account, Handling operation activities.
- Focus on the development of new and existing products, which helps in generating revenue for the company.
- Supporting sales team, coordinating with operational and risk team also working for customer satisfaction.
- Build, maintain, and manage relationships with current and prospective team partners for the process to run smoothly i.e. Risk, credit, IT, finance.
- Patiently listen to customer grievances and resolving it efficiently in a timely manner.
Collection Manager
BAJAJ HOUSING FINANCE
01.2019 - 01.2021
- Managing a group of 50 callers and Coordinate activities of callers to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
- Create and implement strategies to increase the number of successful collections on outstanding debt.
- Run reports and analyze data pertaining and maintain a track on each case and share the data with every caller to know how to manage the month to Achieve the targets.
- Regularly reporting the progress and statistics to the callers so that they improve.
- Handle customer escalations and resolving their issues efficiently.
- Team Building and motivating each caller for achieving the set targets.
Sales Officer (Life/general insurance)
BAJAJ FINANCE LTD
01.2018 - 01.2019
- Achieving and exceeding business goals by delivering in business channels as per expectations.
- Setting up meetings with potential clients and listening to their wishes and concerns, also explaining company products and encourage purchases.
- Good communication skills also working under pressure.
- Maintaining good relationship with the customers directly and through telephones, handling and coordinating all the presales and post sales.
Education
BBA - Finance
Christ College
01.2018
Junior College -
St. Ursulas
01.2015
Schooling -
St. Josephs convent
01.2013
Skills
- Leadership & Organizational
- Communication
- Adaptability/Flexibility
- Creativity
- Product Knowledge
- Customer service
- Attention to detail/Time management
Accomplishments
- Outstanding performance in the month of O N D (Oct, Nov, Dec)
- Awarded for the best performance for the financial year 2018
- Rewarded for achieving the highest slab for the contest launched in the Month Feb 2019
- HOM for the Month of Nov'20 (Delivered more than 10L penal for the month)
- HOM for the month Dec'21 - Feb'22 (For adding 55G AR through ARU process)
- Rising Star Award (Feb'22 - April'22)
Languages
English
Hindi
Marathi
Malayalam
Personal Information
Date of Birth: 11/25/97
Timeline
Collection Agent
Financial Debt Recovery (FDR)
01.2024 - Current
Manager COE, Analytics Product and Innovation
BAJAJ HOUSING FINANCE
01.2022 - 01.2023
Collection Manager
BAJAJ HOUSING FINANCE
01.2019 - 01.2021
Sales Officer (Life/general insurance)
BAJAJ FINANCE LTD
01.2018 - 01.2019
Junior College -
St. Ursulas
Schooling -
St. Josephs convent
BBA - Finance
Christ College
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