Riya Richy Srambical
Toronto,Canada
Summary
6 years of work experience, a keen executor with abilities in accelerating growth and generating customer loyalty level, a keen strategist with expertise in managing entire sales & operations by ensuring optimal utilization of resources, a very quick leaner and gets adapted to the environment easily. Attained proficiency in business development, operations and sales. Excellent communication & relationship management skills with strong analytical and problem-solving abilities. Good Excel knowledge
Overview
8
8
years of professional experience
Work History
Collection Agent
Financial Debt Recovery (FDR)
01.2024 - Current
- Conduct Inbound and outbound calls , related to negotiating payments , updating customer information, and other customer service inquiries.
- Maintain compliance by use of proper policy ,procedures , and scripts
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Accurately record all details of communications and activities within the system and also proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.
Manager COE, Analytics Product and Innovation
BAJAJ HOUSING FINANCE
01.2022 - 01.2023
- Leading a team of 4 PSF's
- Handling Flexi portfolio of the company for secured loans
- Responsible for the day-to-day allocation with right logics, analyzing customers background and offering them with lower ROI on utilization of Funds from their flexi account, Handling operation activities.
- Focus on the development of new and existing products, which helps in generating revenue for the company.
- Supporting sales team, coordinating with operational and risk team also working for customer satisfaction.
- Build, maintain, and manage relationships with current and prospective team partners for the process to run smoothly i.e. Risk, credit, IT, finance.
- Patiently listen to customer grievances and resolving it efficiently in a timely manner.
Collection Manager
BAJAJ HOUSING FINANCE
01.2019 - 01.2021
- Managing a group of 50 callers and Coordinate activities of callers to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
- Create and implement strategies to increase the number of successful collections on outstanding debt.
- Run reports and analyze data pertaining and maintain a track on each case and share the data with every caller to know how to manage the month to Achieve the targets.
- Regularly reporting the progress and statistics to the callers so that they improve.
- Handle customer escalations and resolving their issues efficiently.
- Team Building and motivating each caller for achieving the set targets.
Sales Officer (Life/general insurance)
BAJAJ FINANCE LTD
01.2018 - 01.2019
- Achieving and exceeding business goals by delivering in business channels as per expectations.
- Setting up meetings with potential clients and listening to their wishes and concerns, also explaining company products and encourage purchases.
- Good communication skills also working under pressure.
- Maintaining good relationship with the customers directly and through telephones, handling and coordinating all the presales and post sales.
Education
BBA - Finance
Christ College
01.2018
Junior College -
St. Ursulas
01.2015
Schooling -
St. Josephs convent
01.2013
Skills
- Leadership & Organizational
- Communication
- Adaptability/Flexibility
- Creativity
- Product Knowledge
- Customer service
- Attention to detail/Time management
Accomplishments
- Outstanding performance in the month of O N D (Oct, Nov, Dec)
- Awarded for the best performance for the financial year 2018
- Rewarded for achieving the highest slab for the contest launched in the Month Feb 2019
- HOM for the Month of Nov'20 (Delivered more than 10L penal for the month)
- HOM for the month Dec'21 - Feb'22 (For adding 55G AR through ARU process)
- Rising Star Award (Feb'22 - April'22)
Languages
English
Hindi
Marathi
Malayalam
Personal Information
Date of Birth: 11/25/97
Timeline
Collection Agent
Financial Debt Recovery (FDR)
01.2024 - Current
Manager COE, Analytics Product and Innovation
BAJAJ HOUSING FINANCE
01.2022 - 01.2023
Collection Manager
BAJAJ HOUSING FINANCE
01.2019 - 01.2021
Sales Officer (Life/general insurance)
BAJAJ FINANCE LTD
01.2018 - 01.2019
Junior College -
St. Ursulas
Schooling -
St. Josephs convent
BBA - Finance
Christ College
Similar Profiles
Sara WakilehSara Wakileh
Quality Assurance Manager at Financial Debt Recovery LTDQuality Assurance Manager at Financial Debt Recovery LTD
Destiny BurtonDestiny Burton
Collections Agent at Financial Debt Recovery LTDCollections Agent at Financial Debt Recovery LTD
Jamie WoodJamie Wood
Debt Collector Agent at Financial Debt Recovery LTD.Debt Collector Agent at Financial Debt Recovery LTD.
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square
AJIKE SOMUYIWAAJIKE SOMUYIWA
Business Analyst/ Project Associate at The Marketing StoreBusiness Analyst/ Project Associate at The Marketing Store